job description
Join Segi Fresh as a Senior Manager/Manager of Retail Technology Support in beautiful Bali and lead the charge in ensuring seamless, high-performance technology systems that power our retail operations. In this pivotal role, you will oversee the stability, scalability, and security of all IT infrastructure supporting our retail stores, driving operational excellence and customer satisfaction.
As a key leader in our technology team, you will collaborate with cross-functional stakeholders to align IT strategies with business goals, implement cutting-edge solutions, and resolve complex technical challenges. Your expertise will be instrumental in optimizing retail systems, minimizing downtime, and enhancing the overall shopping experience for our customers.
This is a unique opportunity to work in a dynamic, fast-paced environment while enjoying the vibrant culture and lifestyle of Bali. If you are a strategic thinker with a passion for retail technology and a track record of delivering results, we want to hear from you!
Responsibility
- Lead and manage the IT support team to ensure 24/7 availability and performance of retail technology systems, including POS, inventory management, and payment processing.
- Develop and implement IT policies, procedures, and best practices to enhance system reliability, security, and compliance.
- Monitor and analyze system performance metrics, identifying bottlenecks and proactively resolving issues to prevent disruptions.
- Collaborate with vendors, developers, and internal teams to deploy, upgrade, and maintain retail applications and hardware.
- Oversee incident management, troubleshooting, and root cause analysis to minimize downtime and improve system resilience.
- Drive digital transformation initiatives by evaluating and integrating emerging technologies to streamline retail operations.
- Provide technical guidance and training to retail staff to ensure efficient use of technology tools and systems.
- Manage IT budgets, procurement, and asset lifecycle for retail technology infrastructure.
Qualifications
- Bachelor’s degree in Computer Science, Information Technology, or a related field; Master’s degree is a plus.
- Minimum 7+ years of experience in IT support or systems management, with at least 3 years in a leadership role within retail or a similar industry.
- Proven expertise in managing POS systems, retail ERP, inventory management software, and network infrastructure.
- Strong knowledge of ITIL, cybersecurity best practices, and compliance standards (e.g., PCI-DSS, GDPR).
- Excellent problem-solving, project management, and stakeholder communication skills.
- Experience with cloud platforms (AWS, Azure), virtualization, and database management is highly desirable.
- Certifications such as ITIL, PMP, CISSP, or CCNA are advantageous.
- Ability to work in a fast-paced, multicultural environment and adapt to evolving business needs.