job description
Join our dynamic team in Bali as a Sales Order Management Specialist and play a pivotal role in ensuring seamless order processing, client satisfaction, and operational efficiency. This position is ideal for detail-oriented professionals who thrive in fast-paced environments and excel at coordinating between internal teams and external partners.
Based in the vibrant regions of Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, Kuta, or Badung, you will be responsible for managing the end-to-end order lifecycle, from receipt to fulfillment. Your ability to work independently, follow up on pending tasks, and maintain strong communication will be key to your success in this role.
We offer a competitive salary range of IDR 7,000,000 – IDR 9,000,000 per month, along with the opportunity to grow within a supportive and collaborative work environment. If you are passionate about delivering exceptional service and have a knack for problem-solving, we invite you to apply and become part of our mission to drive excellence in sales order management.
Responsibility
- Process and manage sales orders accurately and efficiently, ensuring timely fulfillment and delivery.
- Coordinate with internal departments (e.g., logistics, finance, customer service) to resolve order-related issues.
- Monitor and follow up on pending orders, ensuring all deadlines and client expectations are met.
- Maintain accurate and up-to-date records of all sales orders, including tracking shipments and deliveries.
- Communicate proactively with clients to confirm order details, provide updates, and address any concerns.
- Identify and resolve discrepancies or delays in the order process, implementing corrective actions as needed.
- Generate reports on order status, performance metrics, and potential areas for improvement.
- Collaborate with the sales team to ensure alignment between order management and client commitments.
Qualifications
- Minimum 2 years of experience in sales order management, administrative support, or a related field.
- Strong organizational skills with the ability to manage multiple tasks and prioritize effectively.
- Excellent communication and interpersonal skills, with fluency in English (written and verbal).
- Proficiency in using order management systems, ERP software, or similar tools.
- Attention to detail and a high level of accuracy in data entry and record-keeping.
- Ability to work independently with minimal supervision and meet tight deadlines.
- Problem-solving mindset with a proactive approach to resolving issues.
- Familiarity with logistics and supply chain processes is a plus.