job description
Join Infomedia Nusantara as a Sales & Customer Relationship Executive in the vibrant heart of Bali! This is a unique opportunity to drive sales growth, enhance customer satisfaction, and collaborate with a dynamic team in one of Indonesia’s most thriving business hubs.
In this role, you will work closely with Team Leaders, Regional Coordinators, and cross-functional teams to address product and sales challenges, ensuring seamless operations and exceptional service delivery. Your ability to build strong client relationships and resolve issues efficiently will be key to your success.
Bali’s booming market offers an exciting environment for professionals looking to make an impact in sales and customer engagement. Whether you’re based in Canggu, Ubud, Denpasar, or any of Bali’s prime locations, you’ll play a pivotal role in expanding our reach and maintaining high standards of customer care.
Responsibility
- Coordinate with Team Leaders, SAR/CCO Supervisors, and Regional Teams to resolve product and sales-related issues.
- Develop and maintain strong relationships with clients to ensure long-term satisfaction and loyalty.
- Monitor sales performance and provide regular reports to management with actionable insights.
- Identify upsell and cross-sell opportunities to maximize revenue growth.
- Handle customer inquiries, complaints, and feedback professionally and promptly.
- Collaborate with marketing teams to align sales strategies with promotional campaigns.
- Stay updated on industry trends, competitor activities, and market demands.
- Participate in training sessions and team meetings to enhance product knowledge and sales techniques.
Qualifications
- Minimum 1-2 years of experience in sales, customer service, or a related field.
- Strong communication and interpersonal skills, with fluency in English and Bahasa Indonesia.
- Proven ability to work in a fast-paced, target-driven environment.
- Excellent problem-solving skills and a customer-centric approach.
- Proficiency in CRM software and Microsoft Office tools (Excel, Word, PowerPoint).
- Self-motivated, results-oriented, and able to work independently or as part of a team.
- Willingness to travel within Bali as required.
- Bachelor’s degree in Business, Marketing, or a related field is a plus.