job description
Electronic City Indonesia is seeking a dynamic and results-driven Retail Store Manager / Sales Branch Director to lead our operations in Bali’s most vibrant locations (Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, Kuta, Badung). In this pivotal role, you will be responsible for developing and executing strategic initiatives to drive foot traffic, boost sales, and maximize profitability for our premium electronics retail outlets.
As the face of our brand in Bali, you will oversee daily operations, lead a high-performing team, and ensure an exceptional customer experience that aligns with our commitment to innovation and service excellence. This is a unique opportunity to shape the future of retail in one of Indonesia’s most competitive and fast-growing markets.
If you are a visionary leader with a passion for retail management, sales growth, and team development, we invite you to apply and take the next step in your career with a trusted name in the electronics industry.
Responsibility
- Strategic Leadership: Develop and implement comprehensive store strategies to increase customer engagement, sales revenue, and operational efficiency.
- Sales & Profit Optimization: Analyze market trends, competitor activity, and customer feedback to refine pricing, promotions, and inventory management.
- Team Management: Recruit, train, and mentor a high-performing sales team, fostering a culture of accountability, motivation, and continuous improvement.
- Customer Experience: Ensure a seamless and premium in-store experience, resolving escalations and building long-term customer loyalty.
- Inventory & Merchandising: Oversee stock levels, product displays, and visual merchandising to align with brand standards and seasonal campaigns.
- Financial Oversight: Manage P&L statements, budgeting, and expense control to meet or exceed financial targets.
- Compliance & Standards: Ensure adherence to company policies, health/safety regulations, and retail best practices.
- Local Market Expansion: Identify and capitalize on growth opportunities in Bali’s retail landscape, including partnerships and community engagement.
Qualifications
- Proven Experience: Minimum 5 years in retail store management or sales leadership, preferably in electronics, consumer goods, or high-traffic retail environments.
- Leadership Skills: Demonstrated ability to lead, inspire, and develop teams of 10+ staff in a fast-paced setting.
- Sales Acumen: Strong track record of meeting/exceeding sales targets, KPIs, and profitability goals.
- Analytical Mindset: Proficiency in sales data analysis, forecasting, and performance metrics (e.g., conversion rates, average transaction value).
- Customer-Centric Approach: Exceptional interpersonal and problem-solving skills with a focus on service excellence.
- Operational Expertise: Hands-on experience with inventory management, POS systems, and retail software.
- Communication: Fluent in English and Indonesian (written and verbal) to engage with diverse stakeholders.
- Education: Bachelor’s degree in Business Administration, Marketing, or related field (or equivalent experience).