job description
Join MR.DIY, Southeast Asia’s leading home improvement retailer, as a Retail Associate in our dynamic store located in the heart of Canggu, Badung. This is your opportunity to be part of a fast-growing brand that empowers customers to create, improve, and personalize their living spaces with affordable, high-quality products.
As a Retail Associate, you’ll play a pivotal role in delivering exceptional customer service, maintaining store standards, and driving sales. Whether you’re assisting shoppers with product selections, managing inventory, or contributing to visual merchandising, your efforts will directly impact our store’s success and customer satisfaction.
We offer a collaborative work environment, competitive compensation, and opportunities for career growth within the retail industry. If you’re passionate about customer service, detail-oriented, and thrive in a fast-paced setting, we’d love to have you on our team!
Responsibility
- Provide exceptional customer service by greeting, assisting, and advising customers on product selections and solutions.
- Process transactions accurately using POS systems, including cash handling, credit/debit payments, and receipt issuance.
- Maintain a clean, organized, and visually appealing store environment, including stocking shelves and restocking products.
- Monitor inventory levels, report low stock, and assist in receiving and unpacking new shipments.
- Collaborate with the team to execute promotional campaigns, sales events, and in-store marketing initiatives.
- Handle customer inquiries, complaints, and returns professionally and in accordance with company policies.
- Assist in opening/closing store procedures, including cash reconciliation and security checks.
- Stay updated on product knowledge, pricing, and promotions to provide accurate information to customers.
Qualifications
- Minimum SPM/O-Level or equivalent (higher education is a plus).
- Proven experience in retail, customer service, or sales (fresh graduates with a passion for retail are encouraged to apply).
- Excellent communication and interpersonal skills in English and Bahasa Indonesia.
- Strong problem-solving abilities and a customer-centric mindset.
- Ability to work flexible hours, including weekends, public holidays, and peak seasons.
- Basic computer literacy (POS systems, inventory software) is an advantage.
- Physically fit to stand for extended periods, lift moderate weights, and perform repetitive tasks.
- Team player with a positive attitude and a willingness to learn and grow.