job description
Join MR.DIY, a leading home improvement retailer, as a Retail Associate in our vibrant Bali locations! This is your opportunity to be part of a dynamic team that delivers exceptional customer service while driving sales in a fast-paced retail environment.
As a Retail Associate, you will play a key role in ensuring a seamless shopping experience for our customers. From assisting with product inquiries to maintaining store presentation, your contributions will directly impact customer satisfaction and store performance. MR.DIY is committed to fostering a supportive and inclusive work culture where your growth and development are prioritized.
If you are passionate about retail, enjoy engaging with customers, and thrive in a collaborative setting, we invite you to apply and take the next step in your career with us!
Responsibility
- Provide exceptional customer service by greeting, assisting, and advising customers on product selections.
- Process transactions accurately and efficiently using POS systems.
- Maintain store appearance by stocking shelves, organizing merchandise, and ensuring cleanliness.
- Monitor inventory levels and report stock shortages or discrepancies to management.
- Handle customer inquiries, complaints, and returns professionally and promptly.
- Promote current sales, discounts, and loyalty programs to drive customer engagement.
- Collaborate with team members to achieve daily sales targets and operational goals.
- Adhere to company policies, safety standards, and loss prevention procedures.
Qualifications
- Minimum high school diploma or equivalent; retail experience is a plus.
- Strong communication and interpersonal skills with a customer-first mindset.
- Ability to work flexible schedules, including weekends and holidays.
- Basic math and cash handling skills.
- Physical stamina to stand for extended periods and lift moderate weights (up to 20 kg).
- Familiarity with POS systems and retail software is advantageous.
- Team player with a proactive and positive attitude.
- Fluency in English; knowledge of Indonesian (Bahasa) is a bonus.