job description
Join PT. LARSA TOURS GROUP, a leading name in Bali's hospitality and tourism industry, as a Reservation Staff. In this dynamic role, you will be the backbone of our guest experience, managing bookings for hotels, villas, transportation, and travel services across Bali's most sought-after destinations, including Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, and Kuta.
As a Reservation Staff, you will play a pivotal role in ensuring seamless and memorable experiences for our clients. Your responsibilities will span from handling inquiries and confirming reservations to coordinating with our network of partners to deliver exceptional service. This position offers a unique opportunity to work in a fast-paced, customer-centric environment where your organizational skills and passion for hospitality will shine.
At PT. LARSA TOURS GROUP, we value professionalism, attention to detail, and a proactive approach to problem-solving. If you are eager to grow your career in the vibrant tourism sector of Bali and contribute to creating unforgettable travel experiences, we invite you to apply and become part of our dedicated team.
Responsibility
- Manage and process reservations for hotels, villas, transportation, and travel services efficiently and accurately.
- Respond to customer inquiries via phone, email, and in-person, providing detailed information about services, availability, and pricing.
- Coordinate with internal teams and external partners to ensure smooth execution of bookings and guest requests.
- Maintain up-to-date records of reservations, cancellations, and modifications in the company's booking system.
- Assist in resolving customer complaints or issues, ensuring high levels of guest satisfaction.
- Prepare and send confirmation emails, vouchers, and itineraries to clients in a timely manner.
- Monitor booking trends and provide reports to management to support business decisions.
- Uphold the company's standards of service excellence and contribute to a positive and welcoming work environment.
Qualifications
- Minimum of 1 year of experience in a reservation, customer service, or hospitality role.
- Excellent communication skills in both English and Bahasa Indonesia, with a professional and friendly demeanor.
- Strong organizational skills and the ability to multitask in a fast-paced environment.
- Proficiency in using booking software, Microsoft Office, and email platforms.
- Detail-oriented with a high level of accuracy in handling reservations and customer data.
- Ability to work flexible hours, including weekends and holidays, as required by the tourism industry.
- Passion for travel and hospitality, with a commitment to delivering exceptional guest experiences.
- Diploma or degree in Hospitality, Tourism, or a related field is a plus.