job description
Join Pru Life UK as a Remote Customer Service Manager and lead a dynamic team from the comfort of your home in Bali! This part-time managerial role offers the flexibility to work remotely while overseeing customer service operations, ensuring exceptional client experiences, and driving team performance.
As a global leader in financial services, Pru Life UK empowers professionals to grow their careers while maintaining work-life balance. This position is ideal for experienced customer service leaders who thrive in a fast-paced, remote environment and are passionate about delivering world-class service.
Enjoy the freedom of working from tropical locations like Canggu, Ubud, or Denpasar while contributing to a reputable international brand. Competitive compensation, professional development, and a collaborative culture await you!
Responsibility
- Lead and mentor a remote customer service team to achieve performance targets and KPIs.
- Monitor and improve customer satisfaction metrics, including response times and resolution rates.
- Develop and implement training programs to enhance team skills and service quality.
- Handle escalated customer inquiries and complaints with professionalism and efficiency.
- Collaborate with cross-functional teams to streamline processes and improve service delivery.
- Analyze performance data to identify trends and recommend actionable improvements.
- Ensure compliance with company policies, industry regulations, and data protection standards.
- Foster a positive and productive remote work culture through regular communication and feedback.
Qualifications
- Proven experience (3+ years) in a managerial or supervisory role within customer service, call centers, or related fields.
- Strong leadership and team management skills with a track record of driving performance.
- Excellent English communication skills (written and verbal) with a neutral accent.
- Proficiency in CRM software, Microsoft Office, and remote collaboration tools (e.g., Zoom, Slack).
- Ability to work independently, manage time effectively, and meet deadlines in a remote setting.
- Customer-centric mindset with a passion for problem-solving and service excellence.
- Bachelor’s degree in Business, Communications, or a related field (preferred but not required).
- Reliable internet connection and a quiet workspace in Bali.