job description
Are you a dynamic Customer Support Manager with a passion for the semiconductor industry? StaffKing Pte Ltd is seeking a proactive professional to join our team in Bali, Indonesia, supporting our global semiconductor equipment clients with regional exposure.
In this high-impact role, you will serve as the primary liaison between our company and key semiconductor manufacturers, ensuring seamless technical support, issue resolution, and customer satisfaction. With a competitive salary package up to $7,000/month, including Annual Wage Supplement (AWS) and performance bonuses, this is an exceptional opportunity to advance your career in a fast-growing sector.
Based in the vibrant hub of Canggu, Bali, youâll collaborate with cross-functional teams to deliver world-class service while enjoying the islandâs unique work-life balance. If you thrive in a global environment and have a track record of driving customer success in semiconductor equipment, we want to hear from you!
Responsibility
- Serve as the primary point of contact for global semiconductor equipment customers, ensuring timely and effective issue resolution.
- Lead a regional support team to deliver technical troubleshooting, maintenance guidance, and product training for semiconductor manufacturing tools.
- Develop and implement customer support strategies to enhance satisfaction, retention, and long-term partnerships.
- Collaborate with engineering, sales, and R&D teams to relay customer feedback and drive product improvements.
- Monitor and analyze support metrics (e.g., response time, resolution rate) to identify trends and areas for optimization.
- Conduct on-site or virtual training sessions for clients on equipment operation, safety, and best practices.
- Manage escalations and coordinate with field service engineers for complex technical issues.
- Stay updated on semiconductor industry trends and emerging technologies to provide proactive support.
Qualifications
- Bachelorâs degree in Engineering (Electrical, Mechanical, or Semiconductor), Business, or a related field. Advanced degrees are a plus.
- Minimum 5 years of experience in customer support, technical service, or account management within the semiconductor equipment industry.
- Proven track record of managing regional or global client portfolios with a focus on high-value B2B relationships.
- Strong technical understanding of semiconductor manufacturing processes (e.g., lithography, etching, deposition) and associated equipment.
- Excellent communication, negotiation, and problem-solving skills with fluency in English (additional Asian languages are advantageous).
- Experience with CRM systems (e.g., Salesforce, SAP) and data-driven support tools.
- Ability to travel occasionally for client visits, trade shows, or training sessions.
- Self-motivated, detail-oriented, and capable of thriving in a fast-paced, multicultural environment.