job description
Join EXL Services as a Process Trainer in the dynamic fields of Life Insurance, Healthcare, or Financial Services. This role is pivotal in empowering teams with the knowledge and skills required to excel in production environments. Based in the vibrant regions of Bali, Indonesia, you’ll contribute to operational excellence while enjoying a flexible, remote work setup.
As a Process Trainer, you will design, deliver, and refine training programs that ensure seamless knowledge transfer and skill development. Your expertise will directly impact team performance, compliance, and efficiency in high-stakes industries. Whether you specialize in insurance, healthcare, or finance, your ability to simplify complex processes and foster a culture of continuous learning will be key to success.
EXL Services is a global leader in data analytics and digital operations, offering a collaborative and innovative work environment. This is your opportunity to grow professionally while making a tangible difference in critical business functions.
Responsibility
- Develop and deliver comprehensive training programs tailored to Life Insurance, Healthcare, or Financial Services processes.
- Assess training needs through collaboration with subject matter experts and team leads.
- Create engaging training materials, including manuals, presentations, and e-learning modules.
- Conduct hands-on training sessions, workshops, and simulations to ensure practical skill application.
- Monitor and evaluate training effectiveness, adjusting programs based on feedback and performance metrics.
- Ensure compliance with industry regulations and company policies in all training activities.
- Mentor and coach new hires and existing employees to accelerate their onboarding and skill development.
- Stay updated on industry trends and best practices to continuously improve training content.
Qualifications
- Bachelor’s degree in Business, Finance, Education, or a related field; advanced degrees or certifications (e.g., CTT+, PMP) are a plus.
- Minimum 3 years of experience in training, process improvement, or operational roles within Life Insurance, Healthcare, or Financial Services.
- Proven ability to design and deliver effective training programs for diverse audiences.
- Strong understanding of industry-specific processes, regulations, and compliance requirements.
- Excellent communication, presentation, and interpersonal skills with fluency in English.
- Proficiency in training tools and platforms (e.g., LMS, Zoom, Microsoft Teams).
- Analytical mindset with the ability to measure training impact and ROI.
- Self-motivated, detail-oriented, and capable of working independently in a remote setting.