job description
Join a leading retail bank in a dynamic and rewarding role as a Premier Team Manager, overseeing both onshore and offshore operations. This is a unique opportunity to lead high-performing teams, drive customer excellence, and contribute to the strategic growth of a globally recognized financial institution.
Based in the vibrant and culturally rich region of Bali, Indonesia, you will play a pivotal role in managing premier banking services, ensuring seamless operations, and delivering exceptional client experiences. The ideal candidate will be a results-driven leader with a passion for team development, operational efficiency, and customer-centric solutions.
If you thrive in a fast-paced environment and are looking to advance your career in banking and financial services, this role offers competitive compensation, professional growth, and the chance to make a lasting impact in a prestigious organization.
Responsibility
- Lead and manage a team of premier banking professionals, both onshore and offshore, to achieve performance targets and service excellence.
- Develop and implement strategic initiatives to enhance customer satisfaction and operational efficiency.
- Monitor team performance metrics, providing coaching and feedback to drive continuous improvement.
- Ensure compliance with banking regulations, internal policies, and risk management standards.
- Collaborate with cross-functional teams to streamline processes and optimize service delivery.
- Identify and address client needs, offering tailored financial solutions to high-net-worth individuals.
- Foster a culture of accountability, innovation, and teamwork within the premier banking division.
- Prepare and present performance reports to senior management, highlighting key achievements and areas for development.
Qualifications
- Bachelor’s degree in Finance, Business Administration, Economics, or a related field. Advanced degrees or certifications (e.g., CFA, CFP) are a plus.
- Minimum of 5 years of experience in retail banking, wealth management, or a similar leadership role.
- Proven track record of team management, with experience leading onshore and offshore teams in a financial services environment.
- Strong understanding of banking products, services, and regulatory requirements in the APAC region.
- Excellent communication, negotiation, and stakeholder management skills.
- Demonstrated ability to analyze financial data and make data-driven decisions.
- Highly organized, with exceptional problem-solving and leadership capabilities.
- Fluency in English; additional languages (e.g., Mandarin, Bahasa Indonesia) are advantageous.