job description
Join Raffles Medical Group in Bali as a Patient Service Officer specializing in Traditional Chinese Medicine (TCM). This role offers a unique opportunity to blend exceptional customer service with healthcare expertise in a dynamic and culturally rich environment.
As a Patient Service Officer, you will be the first point of contact for patients seeking TCM treatments, ensuring a seamless and positive experience from appointment scheduling to post-treatment follow-ups. Your role is pivotal in maintaining the high standards of patient care that Raffles Medical Group is renowned for.
Bali, with its serene environment and growing healthcare sector, provides an ideal setting for professionals passionate about holistic wellness. If you are a detail-oriented individual with a passion for customer service and an interest in traditional medicine, this role is perfect for you.
Responsibility
- Greet and assist patients in a professional and courteous manner, ensuring a welcoming atmosphere.
- Manage appointment scheduling, confirmations, and reminders for TCM consultations and treatments.
- Provide accurate information about TCM services, treatments, and practitioners to patients.
- Maintain patient records and ensure confidentiality and compliance with healthcare regulations.
- Coordinate with TCM practitioners and other healthcare professionals to ensure smooth patient flow.
- Handle patient inquiries, complaints, and feedback with empathy and efficiency.
- Assist in the preparation of treatment rooms and ensure they are clean and well-stocked.
- Promote Raffles Medical Group’s TCM services through community outreach and patient education.
Qualifications
- Diploma or degree in Healthcare Administration, Customer Service, or a related field.
- Minimum of 1 year of experience in a customer service or healthcare setting, preferably in TCM.
- Excellent communication skills in both English and Bahasa Indonesia; knowledge of Mandarin is a plus.
- Strong organizational skills and the ability to multitask in a fast-paced environment.
- Proficiency in using healthcare management software and basic office applications.
- Empathetic and patient-centered approach with a commitment to high-quality service.
- Knowledge of Traditional Chinese Medicine practices and terminology is advantageous.
- Ability to work flexible hours, including weekends and public holidays, as required.