job description
Join Recruit Express as a Patient Service Assistant in the vibrant heart of Bali! This 1-year contract role offers a competitive salary of $2,300–$2,500/month and a dynamic 5.5-day work week, perfect for professionals seeking a rewarding career in healthcare support.
As the first point of contact for patients, you will play a pivotal role in delivering exceptional service, ensuring smooth operations, and fostering a welcoming environment. This position is ideal for detail-oriented individuals with strong interpersonal skills who thrive in fast-paced, patient-centered settings.
Based in Badung, Bali, you’ll enjoy the unique blend of professional growth and the island’s renowned work-life balance. Whether you're assisting with registrations, coordinating specialist referrals, or managing appointment schedules, your contributions will directly impact patient satisfaction and operational efficiency.
If you’re passionate about healthcare administration and eager to make a difference, apply today and take the next step in your career with a trusted name in recruitment.
Responsibility
- Greet and register patients with professionalism, ensuring accurate and efficient check-in processes.
- Schedule and confirm patient appointments, coordinating with medical staff as needed.
- Facilitate specialist consultation referrals, ensuring timely and seamless transitions for patients.
- Maintain up-to-date patient records and electronic health systems with meticulous attention to detail.
- Provide clear and empathetic communication to patients, addressing inquiries and concerns promptly.
- Collaborate with healthcare teams to optimize patient flow and reduce wait times.
- Handle administrative tasks, including billing inquiries, insurance verification, and documentation.
- Uphold strict confidentiality and compliance with healthcare regulations and data protection policies.
Qualifications
- Minimum Diploma in Healthcare Administration, Business, or related fields (or equivalent experience).
- Proven experience in customer service, administrative support, or healthcare settings is a plus.
- Excellent written and verbal communication skills in English; proficiency in local languages is advantageous.
- Strong organizational skills with the ability to multitask in a fast-paced environment.
- Proficiency in MS Office, patient management software, and basic data entry tools.
- Highly empathetic with a patient-first mindset and a commitment to service excellence.
- Ability to work independently and as part of a team, with a proactive and solution-oriented approach.
- Familiarity with healthcare terminology and administrative procedures is preferred.