job description
Join PT Ponut Kreasi Kuliner, a leading name in Indonesia’s vibrant hospitality and culinary scene, as an Outlet Supervisor in Bali’s most dynamic tourist hubs. This role offers a unique opportunity to lead a high-performing team while ensuring exceptional service standards in a fast-paced, customer-centric environment.
As an Outlet Supervisor, you will play a pivotal role in maintaining operational excellence, overseeing staff performance, and upholding the company’s Standard Operating Procedures (SOPs) for service, hygiene, and workflow. Your leadership will directly impact customer satisfaction, brand reputation, and team efficiency in some of Bali’s most sought-after locations, including Canggu, Ubud, Denpasar, and Nusa Dua.
This contract position is ideal for hospitality professionals with a passion for mentoring teams, optimizing processes, and delivering memorable guest experiences. With a competitive salary range of IDR 4M–5M/month, this role combines professional growth with the chance to work in Bali’s thriving tourism industry.
Responsibility
- Team Leadership: Supervise, train, and motivate outlet staff to deliver consistent, high-quality service aligned with company standards.
- SOP Compliance: Ensure strict adherence to service, cleanliness, and operational SOPs across all shifts.
- Customer Experience: Monitor guest interactions, resolve complaints promptly, and maintain a welcoming, professional atmosphere.
- Operational Oversight: Coordinate daily operations, including opening/closing procedures, inventory checks, and cash handling.
- Performance Metrics: Track KPIs (e.g., service speed, customer feedback) and implement improvements to enhance efficiency.
- Staff Scheduling: Create and manage work rosters to optimize coverage during peak hours.
- Health & Safety: Enforce food safety, hygiene, and workplace safety protocols in compliance with local regulations.
- Reporting: Prepare daily/weekly reports on sales, incidents, and staff performance for management review.
Qualifications
- Experience: Minimum 2 years in a supervisory role within hospitality, F&B, or retail.
- Leadership Skills: Proven ability to lead, coach, and develop teams in a high-pressure environment.
- Industry Knowledge: Deep understanding of restaurant/outlet operations, including POS systems and inventory management.
- Communication: Fluent in English (written and spoken); Indonesian language is a plus.
- Problem-Solving: Strong analytical skills to address operational challenges and customer concerns effectively.
- Attention to Detail: Keen eye for service quality, presentation, and compliance with brand standards.
- Flexibility: Willingness to work evenings, weekends, and holidays as required by business needs.
- Education: Diploma or degree in Hospitality Management, Business, or related field preferred.