job description
Join Alorica as an Operations Team Manager – Financial Accounts in beautiful Bali and lead a high-performing team in delivering exceptional financial services. This is your opportunity to drive operational excellence, mentor talent, and contribute to a dynamic, global organization known for its commitment to employee growth and work-life balance.
In this role, you will oversee day-to-day financial account operations, ensuring compliance, accuracy, and efficiency while fostering a culture of collaboration and continuous improvement. With competitive compensation, career advancement opportunities, and a supportive work environment, this position is ideal for a results-driven leader passionate about financial services and team development.
Alorica values diversity, innovation, and a customer-centric approach, making it a top choice for professionals seeking a rewarding career in a fast-paced, international setting.
Responsibility
- Lead and manage a team of financial account specialists, ensuring high performance, productivity, and adherence to service level agreements (SLAs).
- Monitor and analyze financial account operations, identifying areas for improvement and implementing strategic solutions.
- Develop and mentor team members through coaching, training, and performance evaluations to foster professional growth.
- Ensure compliance with company policies, industry regulations, and financial standards in all operational processes.
- Collaborate with cross-functional teams, including finance, compliance, and client services, to streamline workflows and enhance service delivery.
- Prepare and present performance reports, metrics, and insights to senior management for data-driven decision-making.
- Resolve escalated customer or internal issues promptly, maintaining high levels of satisfaction and operational integrity.
- Drive process optimization initiatives to increase efficiency, reduce costs, and improve customer experience.
Qualifications
- Bachelor’s degree in Finance, Accounting, Business Administration, or a related field. Advanced degrees or certifications (e.g., CPA, CFA) are a plus.
- Minimum 5 years of experience in financial services, call center operations, or team management, with at least 2 years in a leadership role.
- Proven track record of managing high-performing teams in a fast-paced, target-driven environment.
- Strong knowledge of financial account processes, regulatory requirements, and industry best practices.
- Excellent communication, leadership, and problem-solving skills with the ability to inspire and motivate teams.
- Proficiency in MS Office (Excel, PowerPoint) and financial software/tools. Experience with CRM systems is advantageous.
- Ability to work flexible hours and adapt to changing business needs in a global operations setting.
- Fluency in English (written and verbal); additional languages are a bonus.