job description
Join PT Indo Property Hub, a high-growth PropTech startup revolutionizing Indonesiaâs real estate and hospitality landscape. As our Operations Manager and Startup Execution Lead, you will be the driving force behind scaling our systems, processes, and team accountability to support rapid expansion.
This is a unique opportunity to shape the operational backbone of a dynamic company at the intersection of property technology, hospitality, and tourism. Youâll work closely with cross-functional teams to streamline workflows, implement scalable solutions, and ensure seamless execution of strategic initiatives. If you thrive in fast-paced environments, love problem-solving, and have a passion for building efficient systems, this role is for you.
Based in the vibrant hub of Bali, youâll be part of a mission to redefine how property and hospitality businesses operate in Southeast Asia. Your leadership will directly impact our ability to deliver exceptional service, optimize resources, and maintain a culture of excellence.
Responsibility
- Lead the end-to-end operational execution of startup initiatives, ensuring alignment with business goals and timelines.
- Develop and implement scalable systems and processes to improve efficiency across departments (e.g., property management, customer service, tech integration).
- Drive cross-functional collaboration between teams (e.g., product, sales, marketing, and tech) to eliminate silos and enhance productivity.
- Monitor key performance metrics, identify bottlenecks, and propose data-driven solutions to optimize workflows.
- Oversee vendor and partner relationships, negotiating contracts and ensuring service quality in property and hospitality operations.
- Champion a culture of accountability by setting clear KPIs, tracking progress, and fostering continuous improvement.
- Support tech-enabled solutions (e.g., CRM, PMS, automation tools) to enhance operational agility and customer experience.
- Act as a bridge between leadership and teams, translating strategic vision into actionable plans.
Qualifications
- Bachelorâs degree in Business Administration, Hospitality Management, Engineering, or related fields; MBA or advanced degree is a plus.
- Minimum 5+ years of experience in operations management, preferably in startups, PropTech, real estate, or hospitality.
- Proven track record of scaling processes in high-growth environments with limited resources.
- Strong project management skills (e.g., Agile, Scrum, or Lean methodologies) and experience with tools like Asana, Trello, or Jira.
- Excellent analytical and problem-solving abilities, with a data-driven approach to decision-making.
- Exceptional communication and leadership skills to manage diverse teams and stakeholders.
- Familiarity with PropTech tools (e.g., property management software, CRM systems) is highly desirable.
- Ability to thrive in ambiguity, adapt quickly, and wear multiple hats in a startup environment.