job description
Join Akulaku as an Operational Support Specialist in beautiful Bali! This is a unique opportunity for a detail-oriented professional with fluent Mandarin skills to play a pivotal role in ensuring smooth daily operations, bridging communication gaps, and driving cross-functional collaboration in a dynamic fintech environment.
As part of our growing team, you will translate and localize Standard Operating Procedures (SOPs), coordinate between departments, and provide critical support to enhance operational efficiency. Your linguistic expertise and organizational skills will be key to maintaining seamless workflows in our fast-paced, multicultural workplace.
Based in one of Bali’s vibrant hubs—Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, Kuta, or Badung—you’ll enjoy a collaborative work culture while contributing to Akulaku’s mission of empowering financial inclusion across Southeast Asia.
Responsibility
- Translate and localize Standard Operating Procedures (SOPs) and operational documents from English to Mandarin and vice versa.
- Provide daily operational support to ensure smooth workflows and timely task completion.
- Coordinate cross-functional tasks between departments, acting as a liaison to improve communication and efficiency.
- Assist in onboarding and training new team members, particularly in Mandarin-speaking markets.
- Monitor and report on operational metrics, identifying areas for process improvement.
- Handle administrative tasks, including documentation, data entry, and reporting.
- Resolve operational queries and escalate issues to the appropriate teams with clear, actionable insights.
- Collaborate with regional teams to align operational practices with global standards.
Qualifications
- Fluent in Mandarin (written and spoken) with strong English proficiency.
- Bachelor’s degree in Business Administration, Communications, or a related field.
- Minimum 1-2 years of experience in operational support, administration, or a similar role.
- Excellent organizational and time-management skills with the ability to multitask.
- Strong interpersonal and communication skills to collaborate across diverse teams.
- Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint) and basic data analysis tools.
- Attention to detail and a problem-solving mindset.
- Ability to work independently and adapt to a fast-paced, multicultural environment.