job description
Join Servay as an MIS System Support Specialist and play a pivotal role in maintaining and optimizing our IT infrastructure. Based in the vibrant hub of Canggu, Bali, you will ensure seamless network and system operations, enabling our team to deliver exceptional service. This role is perfect for a detail-oriented professional passionate about technology and problem-solving.
As part of our dynamic team, you will collaborate with cross-functional departments to enhance system performance, implement upgrades, and provide timely technical support. Your expertise will directly contribute to the efficiency and security of our digital environment, fostering innovation and growth.
If you thrive in a fast-paced setting and are eager to make an impact, we invite you to apply and grow with us in one of Bali's most exciting workplaces.
Responsibility
- Maintain and monitor network and system performance to ensure optimal uptime and reliability.
- Install, configure, and upgrade hardware and software components as needed.
- Troubleshoot and resolve technical issues related to networks, systems, and applications.
- Provide timely technical support to end-users, addressing inquiries and resolving problems efficiently.
- Implement security measures to protect data and systems from unauthorized access or breaches.
- Collaborate with IT teams to plan and execute system upgrades and migrations.
- Document technical processes, configurations, and troubleshooting steps for future reference.
- Stay updated with emerging technologies and industry trends to recommend improvements.
Qualifications
- Bachelor's degree in Information Technology, Computer Science, or a related field.
- Proven experience in system administration, network support, or a similar IT role.
- Strong knowledge of operating systems (Windows/Linux) and network protocols.
- Familiarity with troubleshooting tools and diagnostic techniques.
- Excellent problem-solving skills and attention to detail.
- Ability to work independently and collaboratively in a team environment.
- Effective communication skills to interact with technical and non-technical stakeholders.
- Certifications such as CompTIA A+, Network+, or Microsoft Certified Professional are a plus.