job description
Join our dynamic team as a Membership, Marketing & Operations Executive and play a pivotal role in shaping the success of our membership rewards platform! Based in the vibrant locales of Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, Kuta, or Badung, you’ll be at the heart of our operations, driving engagement, optimizing processes, and creating unforgettable experiences for our members.
In this multifaceted role, you’ll oversee the day-to-day operations of our platform, blending marketing savvy with operational excellence to elevate our brand and member satisfaction. From crafting compelling social media campaigns to organizing exclusive events, you’ll wear many hats—each one critical to our growth. If you thrive in a fast-paced environment, love connecting with people, and have a knack for turning ideas into action, this is the perfect opportunity to make your mark in Bali’s thriving digital and hospitality scene.
We’re looking for a proactive, detail-oriented professional who can juggle multiple priorities while maintaining a customer-first mindset. Whether you’re analyzing membership data, collaborating with cross-functional teams, or brainstorming innovative ways to boost engagement, your contributions will directly impact our platform’s success. Plus, you’ll enjoy the flexibility of remote or hybrid work in one of the world’s most sought-after destinations—Bali!
Ready to combine your passion for marketing, operations, and member engagement in a role that offers both challenge and reward? Apply now and let’s grow together!
Responsibility
- Oversee the end-to-end operations of our membership rewards platform, ensuring seamless functionality and member satisfaction.
- Develop and execute social media strategies to enhance brand visibility, engagement, and member acquisition across platforms like Instagram, Facebook, and LinkedIn.
- Plan, coordinate, and execute virtual and in-person events to foster community engagement and strengthen member loyalty.
- Manage administrative tasks, including member inquiries, data entry, and reporting, to maintain operational efficiency.
- Collaborate with marketing, sales, and product teams to align strategies and drive platform growth.
- Monitor and analyze membership metrics (e.g., retention, engagement, conversion) to identify trends and optimize performance.
- Create and distribute promotional content, newsletters, and updates to keep members informed and engaged.
- Stay updated on industry trends and competitor activities to propose innovative ideas for platform improvement.
Qualifications
- Bachelor’s degree in Marketing, Business Administration, Communications, or a related field.
- 3+ years of experience in marketing, operations, or membership management, preferably in the hospitality, tech, or rewards industry.
- Proven track record in social media management, content creation, and digital marketing campaigns.
- Strong organizational and project management skills, with the ability to multitask and meet deadlines in a fast-paced environment.
- Excellent written and verbal communication skills in English; proficiency in Bahasa Indonesia is a plus.
- Experience with CRM tools (e.g., HubSpot, Salesforce) and analytics platforms (e.g., Google Analytics) is highly desirable.
- Creative problem-solver with a customer-centric mindset and a passion for building communities.
- Ability to work independently in a remote/hybrid setting while collaborating effectively with global teams.