job description
Join CV. Bassic Outdoor, a dynamic company specializing in outdoor gear and lifestyle products, as we expand our digital presence in Bali’s thriving e-commerce market. We’re seeking a detail-oriented, proactive, and responsible Marketplace Administrator to manage our online sales channels, optimize product listings, and ensure seamless customer experiences across leading platforms like Tokopedia, Shopee, and Bukalapak.
In this role, you’ll play a pivotal part in driving our online growth by maintaining accurate inventory, processing orders efficiently, and resolving customer inquiries with professionalism. Your organizational skills and passion for e-commerce will help us enhance brand visibility, streamline operations, and deliver exceptional service to our growing customer base in Bali and beyond.
Based in the vibrant hub of Canggu, this is a fantastic opportunity for individuals who thrive in fast-paced environments and are eager to contribute to a forward-thinking team. If you’re a problem-solver with a keen eye for detail and a customer-first mindset, we’d love to hear from you!
Responsibility
- Manage and update product listings on multiple e-commerce platforms (Tokopedia, Shopee, Bukalapak, etc.) to ensure accuracy, SEO optimization, and attractive presentation.
- Monitor and process customer orders, coordinating with logistics teams to ensure timely fulfillment and delivery.
- Respond to customer inquiries, complaints, and feedback professionally and promptly via marketplace chat, email, or other channels.
- Maintain accurate inventory records, syncing stock levels across platforms to prevent overselling or stockouts.
- Analyze sales performance, generate reports, and provide insights to optimize pricing, promotions, and product visibility.
- Collaborate with the marketing team to execute digital campaigns, discounts, and bundle offers to boost sales and engagement.
- Resolve discrepancies or issues related to payments, returns, or refunds in compliance with company policies and platform guidelines.
- Stay updated on marketplace trends, algorithm changes, and competitor activities to recommend strategic improvements.
Qualifications
- Minimum 1 year of experience as a Marketplace Administrator, E-Commerce Coordinator, or similar role (fresh graduates with relevant internships are encouraged to apply).
- Proficient in using e-commerce platforms (Tokopedia, Shopee, Bukalapak, etc.) and basic tools like Excel/Google Sheets for data management.
- Strong attention to detail with the ability to multitask and prioritize in a fast-paced environment.
- Excellent written and verbal communication skills in both Indonesian and English.
- Customer-focused mindset with problem-solving abilities and a proactive approach to resolving issues.
- Basic knowledge of SEO principles for product listings and digital content is a plus.
- Ability to work independently and collaboratively in a team, with a high sense of responsibility and integrity.
- Familiarity with outdoor products, sports equipment, or lifestyle brands is advantageous but not required.