job description
Join Indopacific Medical Investment as a Marketing Communication & Customer Experience Supervisor in the vibrant heart of Bali. This is a unique opportunity to shape the brand identity, digital presence, and customer journey for a forward-thinking organization in the healthcare investment sector.
As the bridge between our brand and our audience, you will lead strategic marketing initiatives, craft compelling narratives, and ensure every customer interaction reflects our commitment to excellence. Based in Baliâs dynamic business hubsâCanggu, Ubud, or Denpasarâyouâll collaborate with cross-functional teams to elevate our market position through innovative campaigns, data-driven insights, and seamless customer experiences.
If youâre a creative thinker with a passion for storytelling, digital marketing, and customer-centric strategies, we invite you to bring your expertise to a role where your ideas will drive impactful change.
Responsibility
- Develop and execute branding strategies to enhance company visibility and reputation in the healthcare investment sector.
- Lead digital marketing campaigns across social media, email, SEO, and paid advertising to drive engagement and conversions.
- Oversee the creation of high-quality content (copy, graphics, videos) aligned with brand guidelines and marketing objectives.
- Monitor and analyze customer experience metrics (NPS, CSAT, retention rates) to identify improvement opportunities.
- Collaborate with sales and product teams to ensure consistent messaging and customer journey optimization.
- Manage relationships with external agencies, vendors, and influencers to amplify marketing efforts.
- Stay ahead of industry trends in healthcare marketing and customer experience to innovate proactive strategies.
- Prepare reports on campaign performance, ROI, and customer feedback for stakeholders.
Qualifications
- Bachelorâs degree in Marketing, Communications, Business, or a related field. Masterâs degree is a plus.
- Minimum 5 years of experience in marketing communication, with at least 2 years in a supervisory role.
- Proven track record in digital marketing (SEO, SEM, social media, content marketing) and brand management.
- Strong analytical skills with proficiency in tools like Google Analytics, CRM software, and marketing automation platforms.
- Excellent written and verbal communication skills in English; Indonesian language is advantageous.
- Experience in the healthcare, medical, or investment sectors is highly preferred.
- Creative problem-solver with a customer-first mindset and ability to work in a fast-paced environment.
- Leadership skills to mentor teams and drive cross-departmental collaboration.