job description
Join a dynamic team as a Managed Print Services Technical Engineer in the heart of Bali, Indonesia. This role offers a unique opportunity to leverage your technical expertise in imaging and printing solutions while working in one of the worldâs most vibrant and inspiring locations.
As a key member of our technical team, you will assess client needs, design tailored print solutions, and ensure seamless implementation and ongoing support. Your role will be pivotal in enhancing operational efficiency for businesses across Bali, from bustling Canggu to serene Ubud. With a focus on customer satisfaction and technical excellence, you will respond to service requests, troubleshoot issues, and provide after-sales support to maintain long-term client relationships.
This position is ideal for a detail-oriented professional with a passion for technology and a desire to work in a collaborative, fast-paced environment. Whether youâre optimizing print fleets, integrating new systems, or resolving complex technical challenges, your work will directly impact our clientsâ success.
Responsibility
- Conduct thorough assessments of client printing and imaging needs to identify opportunities for optimization and cost savings.
- Design and recommend customized Managed Print Services (MPS) solutions tailored to each clientâs business requirements.
- Lead the implementation of printing hardware, software, and network integrations, ensuring minimal disruption to client operations.
- Provide proactive and reactive technical support, including troubleshooting hardware/software issues and resolving service requests promptly.
- Perform regular maintenance, updates, and performance checks on print devices and related systems.
- Train end-users and IT staff on the proper use and management of printing solutions.
- Monitor and report on print usage, costs, and efficiency metrics to drive continuous improvement.
- Collaborate with sales and account management teams to ensure client satisfaction and identify upsell opportunities.
Qualifications
- Bachelorâs degree in Information Technology, Computer Science, Engineering, or a related field.
- Minimum 3 years of experience in technical support, IT infrastructure, or Managed Print Services.
- Strong knowledge of printing hardware (MFPs, printers, scanners), network configurations, and print management software.
- Experience with HP, Canon, Xerox, or Ricoh print solutions is a plus.
- Excellent problem-solving skills and the ability to diagnose and resolve technical issues efficiently.
- Proven ability to manage multiple projects and prioritize tasks in a fast-paced environment.
- Strong communication and interpersonal skills to interact effectively with clients and internal teams.
- Certifications in CompTIA A+, Network+, or vendor-specific MPS certifications are advantageous.