job description
Join Charterhouse as a Luxury Retail Sales Associate in the vibrant and exclusive locations of Bali. This is your opportunity to work in a high-end retail environment, delivering exceptional customer service to discerning clients while driving sales and building lasting relationships. As a representative of luxury brands, you will embody elegance, professionalism, and a deep understanding of premium products.
Based in the heart of Baliâs most prestigious areasâCanggu, Ubud, Denpasar, Jimbaran, Nusa Dua, Kuta, and Badungâyou will engage with a diverse clientele, including international visitors and local connoisseurs. Your role will be pivotal in creating memorable shopping experiences that reflect the sophistication and exclusivity of the brands we represent.
If you are passionate about luxury retail, possess a keen eye for detail, and thrive in a dynamic, customer-focused environment, we invite you to apply. This role offers competitive compensation, opportunities for career growth, and the chance to work in one of the worldâs most sought-after destinations.
Responsibility
- Provide personalized and exceptional customer service to high-net-worth clients, ensuring a seamless and luxurious shopping experience.
- Build and maintain strong client relationships through proactive engagement, follow-ups, and personalized recommendations.
- Achieve and exceed individual and team sales targets by leveraging product knowledge and sales techniques.
- Stay updated on product features, benefits, and industry trends to effectively communicate value to customers.
- Maintain the visual merchandising standards of the store, ensuring displays are elegant, organized, and aligned with brand guidelines.
- Handle customer inquiries, complaints, and returns with professionalism and discretion.
- Collaborate with the store management team to implement sales strategies and promotional activities.
- Uphold the brandâs reputation by adhering to company policies, ethical standards, and luxury service protocols.
Qualifications
- Proven experience in luxury retail, hospitality, or a customer-facing role, with a track record of meeting or exceeding sales targets.
- Exceptional interpersonal and communication skills, with the ability to engage confidently with diverse clientele.
- Strong product knowledge or a willingness to learn about high-end merchandise, including fashion, accessories, or lifestyle products.
- Impeccable grooming standards and a professional demeanor that aligns with luxury brand expectations.
- Ability to work flexibly, including weekends, evenings, and holidays, to accommodate peak retail hours.
- Fluency in English is required; additional languages, particularly Mandarin, Japanese, or Russian, are a plus.
- Tech-savvy with experience using POS systems, CRM tools, and digital sales platforms.
- A passion for luxury retail and a commitment to delivering unparalleled customer experiences.