job description
Are you a seasoned Loan Operations professional with a passion for leadership and process optimization? Staff Domain Inc is seeking a dynamic Loan Support Team Leader to oversee our offshore loan processing operations in a fully remote work environment from beautiful Bali, Indonesia.
In this pivotal role, you will lead a high-performing team to ensure seamless loan processing, compliance, and exceptional customer service. Your expertise will drive efficiency, accuracy, and continuous improvement in our lending operations while supporting our global financial services mission.
Join a forward-thinking company that values innovation, collaboration, and work-life balance. Enjoy the flexibility of working from paradise while advancing your career in the Banking & Financial Services sector.
Responsibility
- Lead and mentor a team of loan processing specialists to ensure timely and accurate loan approvals, disbursements, and servicing.
- Oversee end-to-end loan operations, including application verification, credit assessment, and compliance checks.
- Develop and implement process improvements to enhance efficiency, reduce turnaround times, and minimize errors.
- Monitor team performance metrics, KPIs, and SLAs, providing coaching and feedback to drive excellence.
- Collaborate with cross-functional teams (e.g., underwriting, risk, customer service) to resolve escalations and streamline workflows.
- Ensure adherence to regulatory requirements, company policies, and industry best practices in all loan processing activities.
- Prepare and present reports on team productivity, loan portfolio health, and operational challenges to senior management.
- Foster a culture of accountability, continuous learning, and customer-centricity within the team.
Qualifications
- Bachelor’s degree in Finance, Business Administration, Economics, or a related field. Advanced degrees or certifications (e.g., CFA, CPA) are a plus.
- Minimum 5 years of experience in loan operations, credit analysis, or financial services, with at least 2 years in a leadership role.
- Proven track record of managing offshore or remote teams in a high-volume loan processing environment.
- Strong knowledge of loan products, underwriting criteria, and regulatory frameworks (e.g., AML, KYC, Basel III).
- Excellent analytical, problem-solving, and decision-making skills with attention to detail.
- Proficiency in loan management systems (e.g., Mambu, FIS, Temenos) and Microsoft Office Suite (Excel, PowerPoint).
- Exceptional communication and interpersonal skills to liaise with stakeholders at all levels.
- Ability to work independently in a remote setting with a stable internet connection and a quiet workspace.