job description
Join Citco, a global leader in financial services, as a Loan Operations Supervisor in our pioneering team based in the vibrant heart of Bali, Indonesia. This is a unique opportunity to shape the future of loan operations in a dynamic, fast-growing market while enjoying the unparalleled work-life balance that Bali offers.
As part of our pioneering team, you will play a critical role in overseeing loan processing, ensuring compliance, and driving operational excellence. Your leadership will help streamline workflows, enhance efficiency, and deliver exceptional service to our clients. Whether you're based in Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, Kuta, or Badung, youâll be at the forefront of financial innovation in one of the worldâs most inspiring locations.
At Citco, we value expertise, collaboration, and a forward-thinking mindset. If youâre a seasoned professional in loan operations with a passion for leadership and process improvement, we want to hear from you. Take the next step in your career with a company that invests in your growth and offers a competitive compensation package, including a salary range of IDR 25M - 35M per month.
Responsibility
- Supervise and lead a team of loan operations specialists to ensure accurate and timely processing of loan applications.
- Develop and implement operational policies, procedures, and best practices to enhance efficiency and compliance.
- Monitor loan portfolios for risk assessment, ensuring adherence to regulatory and company standards.
- Collaborate with cross-functional teams, including underwriting, compliance, and customer service, to streamline loan workflows.
- Prepare and present regular reports on loan operations performance, including metrics on processing times, error rates, and client satisfaction.
- Identify and resolve bottlenecks in loan processing to improve turnaround times and service quality.
- Train, mentor, and coach team members to foster professional growth and maintain high performance standards.
- Stay updated on industry trends, regulatory changes, and technological advancements in loan operations.
Qualifications
- Bachelorâs degree in Finance, Business Administration, Economics, or a related field. A masterâs degree is a plus.
- Minimum of 5 years of experience in loan operations, with at least 2 years in a supervisory or managerial role.
- In-depth knowledge of loan processing systems, underwriting guidelines, and regulatory compliance (e.g., Bank Indonesia regulations).
- Proven leadership skills with the ability to manage, motivate, and develop a high-performing team.
- Strong analytical and problem-solving abilities, with a keen eye for detail and accuracy.
- Excellent communication and interpersonal skills to liaise with internal and external stakeholders.
- Proficiency in loan management software and Microsoft Office Suite (Excel, Word, PowerPoint).
- Ability to work in a fast-paced environment, meet deadlines, and adapt to changing priorities.