job description
Join Avensys Consulting as a Technical Support Specialist in the vibrant heart of Bali! We are seeking a detail-oriented and customer-focused IT professional to provide exceptional technical assistance to our clients. In this role, you will troubleshoot hardware and software issues, ensure seamless system operations, and deliver top-tier support to enhance user productivity.
Based in one of Bali’s most dynamic locations—Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, Kuta, or Badung—you’ll work in a collaborative environment that values innovation and problem-solving. Whether you're resolving complex technical queries or guiding users through system configurations, your expertise will be pivotal in maintaining our reputation for excellence.
If you thrive in a fast-paced setting, enjoy solving technical challenges, and are passionate about delivering outstanding service, we want to hear from you. Apply today by sending your updated CV in Microsoft Word format to [email protected].
Responsibility
- Provide first-level technical support via phone, email, and remote assistance to end-users.
- Diagnose and resolve hardware, software, and network-related issues efficiently.
- Install, configure, and maintain operating systems, applications, and peripherals.
- Document technical issues, solutions, and customer interactions in a detailed ticketing system.
- Collaborate with IT teams to escalate and resolve complex technical problems.
- Conduct system health checks and proactive maintenance to prevent downtime.
- Educate users on best practices for software and hardware usage.
- Stay updated with the latest IT trends, tools, and security protocols.
Qualifications
- Bachelor’s degree in Computer Science, Information Technology, or a related field.
- Minimum 2 years of experience in technical support, helpdesk, or IT service roles.
- Strong knowledge of Windows/macOS, Microsoft Office Suite, and troubleshooting methodologies.
- Experience with networking principles, TCP/IP, DNS, and VPN configurations.
- Excellent communication and problem-solving skills with a customer-centric approach.
- Familiarity with ticketing systems (e.g., Zendesk, Jira, ServiceNow) is a plus.
- Certifications such as CompTIA A+, Network+, or Microsoft Certified IT Professional (MCITP) are advantageous.
- Ability to work independently and in a team under tight deadlines.