job description
Join Winance Consultancy Inc as an IT Support Specialist in the vibrant and dynamic region of Bali, Indonesia. This role is perfect for a detail-oriented professional passionate about delivering exceptional IT support and maintaining seamless operational workflows.
As part of our team, you will play a crucial role in executing standard operational procedures (SOPs), managing user requests via our ticketing system, and ensuring robust IT infrastructure to support business continuity. You’ll collaborate with cross-functional teams to troubleshoot technical issues, optimize system performance, and enhance user experience.
Bali offers a unique blend of work-life balance, with its stunning landscapes, rich culture, and thriving expat community—making it an ideal location for tech professionals seeking both career growth and an inspiring lifestyle.
Responsibility
- Execute and maintain standard operational procedures (SOPs) for IT support and system management.
- Manage and resolve user requests efficiently through the ticketing system, ensuring timely responses and solutions.
- Provide Level 1 and Level 2 IT support for hardware, software, and network-related issues.
- Monitor and maintain IT infrastructure, including servers, workstations, and peripheral devices.
- Collaborate with IT teams to diagnose and resolve complex technical problems.
- Conduct regular system checks and updates to ensure optimal performance and security.
- Document IT processes, troubleshooting steps, and solutions for future reference.
- Assist in the deployment and configuration of new IT equipment and software.
Qualifications
- Bachelor’s degree in Information Technology, Computer Science, or a related field.
- Proven experience (1-3 years) in IT support, helpdesk, or system administration.
- Strong knowledge of Windows/macOS, Microsoft Office Suite, and basic networking.
- Familiarity with ticketing systems (e.g., Zendesk, Jira, ServiceNow) and ITIL frameworks.
- Excellent problem-solving and communication skills with a customer-centric approach.
- Ability to work independently and collaboratively in a fast-paced environment.
- Certifications such as CompTIA A+, Network+, or Microsoft Certified IT Professional (MCITP) are a plus.
- Willingness to relocate or work in Bali, Indonesia (remote/hybrid options may be considered).