job description
Join MTT Learning Academy Sdn Bhd as an IT Support Specialist in beautiful Bali! We are seeking a motivated and skilled professional to provide top-tier technical support to our users. In this role, you will be the go-to expert for troubleshooting hardware, software, and network issues, ensuring seamless operations for our team and clients.
As part of our dynamic IT team, you will have the opportunity to work in a collaborative environment, leveraging cutting-edge technology to deliver exceptional service. This position is perfect for individuals who are passionate about technology and enjoy solving complex problems.
Bali offers a unique work-life balance with its stunning landscapes and vibrant culture, making it an ideal location for professionals looking to grow their careers while enjoying a high quality of life.
Responsibility
- Provide front-line IT support to users, resolving hardware, software, and network issues.
- Diagnose and troubleshoot technical problems, ensuring minimal downtime.
- Install, configure, and maintain computer systems, printers, and other peripherals.
- Assist in the setup and maintenance of network infrastructure.
- Monitor and respond to IT support tickets, ensuring timely resolution.
- Conduct regular system checks and updates to ensure optimal performance.
- Collaborate with the IT team to implement new technologies and improve existing systems.
- Provide training and support to end-users on new software and hardware.
Qualifications
- Bachelor's degree in Information Technology, Computer Science, or a related field.
- Proven experience in IT support or a similar role.
- Strong knowledge of hardware, software, and network troubleshooting.
- Excellent communication and problem-solving skills.
- Ability to work independently and as part of a team.
- Familiarity with IT support tools and ticketing systems.
- Certifications such as CompTIA A+, Microsoft Certified IT Professional (MCITP), or similar are a plus.
- Willingness to relocate to Bali or already based in Bali.