job description
Join enablesGROUP as an IT Support Officer (L1/L2) in a dynamic hybrid role based in Bali, Indonesia. This position is ideal for a technically skilled professional passionate about delivering exceptional IT support, with a focus on Microsoft Dynamics 365 Business Central.
As part of our team, you will play a pivotal role in ensuring seamless IT operations, troubleshooting technical issues, and providing timely solutions to end-users. This role offers the perfect blend of remote and on-site work, allowing you to thrive in a collaborative yet flexible environment.
If you are a problem-solver with a knack for IT systems and a desire to grow in a forward-thinking organization, this opportunity is for you. Apply today and take the next step in your IT career with enablesGROUP!
Responsibility
- Provide Level 1 and Level 2 IT support to end-users, resolving hardware, software, and network-related issues.
- Specialize in supporting and troubleshooting Microsoft Dynamics 365 Business Central, ensuring optimal performance and user satisfaction.
- Manage, configure, and maintain IT infrastructure, including workstations, servers, and peripheral devices.
- Monitor system performance, identify potential issues, and implement proactive solutions to prevent downtime.
- Assist in the deployment, setup, and maintenance of software applications and updates.
- Document IT processes, troubleshooting steps, and solutions in a clear and organized manner.
- Collaborate with cross-functional teams to address complex technical challenges and improve IT service delivery.
- Provide remote and on-site support as needed, ensuring minimal disruption to business operations.
Qualifications
- Bachelor’s degree in Information Technology, Computer Science, or a related field (or equivalent work experience).
- Proven experience (2+ years) in IT support, helpdesk, or system administration, with exposure to L1/L2 support.
- Strong knowledge of Microsoft Dynamics 365 Business Central and other Microsoft products (e.g., Windows OS, Office 365).
- Familiarity with networking principles, troubleshooting, and IT infrastructure management.
- Excellent problem-solving and communication skills, with the ability to explain technical concepts to non-technical users.
- Certifications such as Microsoft Certified: Modern Desktop Administrator or similar are a plus.
- Ability to work independently and collaboratively in a hybrid environment.
- Strong organizational skills and attention to detail.