job description
Are you a tech-savvy professional looking to kickstart or advance your career in IT support? Elka Asenso Outsourcing Inc is seeking a motivated IT Associate to join our dynamic team in Bali, Indonesia. In this role, you will serve as the first point of contact for technical issues, providing exceptional support to ensure seamless operations for our clients and internal teams.
Based in the vibrant and fast-growing tech hub of Bali, this position offers the perfect blend of professional growth and an inspiring work environment. Youâll collaborate with a diverse team, troubleshoot hardware and software challenges, and contribute to maintaining robust IT systems that drive business success.
If youâre passionate about technology, problem-solving, and delivering top-tier service, weâd love to hear from you. Apply today and take the next step in your IT career in one of the worldâs most sought-after destinations!
Responsibility
- Provide first-line technical support via phone, email, and chat to resolve hardware, software, and network issues.
- Diagnose and troubleshoot common IT problems, including operating systems, applications, and peripheral devices.
- Install, configure, and maintain workstations, laptops, printers, and other IT equipment.
- Assist in setting up and managing user accounts, permissions, and access controls.
- Monitor system performance and escalate complex issues to senior IT staff when necessary.
- Document all support requests, solutions, and follow-up actions in the ticketing system.
- Collaborate with cross-functional teams to ensure smooth IT operations and minimal downtime.
- Stay updated with the latest IT trends, tools, and best practices to enhance service delivery.
Qualifications
- Bachelorâs degree in Information Technology, Computer Science, or a related field (or equivalent work experience).
- Proven experience (1-2 years) in IT support, helpdesk, or a similar role is a plus.
- Strong knowledge of Windows/macOS, Microsoft Office Suite, and basic networking principles.
- Familiarity with troubleshooting hardware, software, and connectivity issues.
- Excellent communication and interpersonal skills to interact with non-technical users.
- Ability to work independently and as part of a team in a fast-paced environment.
- Certifications such as CompTIA A+, ITIL, or Microsoft Certified IT Professional (MCITP) are advantageous.
- Fluency in English (written and spoken) is required.