job description
Are you passionate about technology and eager to kickstart your career in IT support? Alphaeus Pte. Ltd. is seeking a motivated IT Helpdesk Support Engineer to join our dynamic team in beautiful Bali. This entry-level role offers a fantastic opportunity to develop your technical skills while providing top-tier support to our clients.
As an IT Helpdesk Support Engineer, you will be the first point of contact for users experiencing technical issues. Your role will involve troubleshooting hardware and software problems, assisting with network connectivity, and ensuring seamless IT operations. You will work in a collaborative environment, gaining hands-on experience with various technologies and support tools.
This position is perfect for individuals who thrive in a fast-paced setting, enjoy problem-solving, and are committed to delivering exceptional customer service. If you are detail-oriented, tech-savvy, and ready to grow your career in IT, we want to hear from you!
Responsibility
- Provide first-level technical support via phone, email, and live chat.
- Diagnose and resolve hardware, software, and network issues efficiently.
- Assist users with account setup, password resets, and access management.
- Document and track support tickets using helpdesk software.
- Escalate complex issues to senior IT staff when necessary.
- Maintain and update IT inventory and asset records.
- Assist in the setup and configuration of new workstations and devices.
- Provide basic training and guidance to end-users on IT best practices.
Qualifications
- Diploma or degree in Information Technology, Computer Science, or a related field.
- Basic knowledge of operating systems (Windows, macOS) and common software applications.
- Familiarity with networking concepts and troubleshooting techniques.
- Excellent communication and interpersonal skills.
- Strong problem-solving abilities and attention to detail.
- Ability to work independently and as part of a team.
- Willingness to learn and adapt to new technologies.
- Previous helpdesk or customer service experience is a plus.