job description
Are you a tech-savvy professional with a passion for providing exceptional IT support? Strategic Networks Inc is expanding its dynamic team and seeking a motivated IT End User Field Support Specialist (Mid-Level) to join us in beautiful Bali. In this role, you will be the go-to expert for resolving technical issues, ensuring seamless operations for our clients, and delivering top-notch customer service.
As part of our growing team, you will have the opportunity to work in a collaborative environment, tackle diverse technical challenges, and grow your career in the IT industry. We offer competitive compensation, a supportive work culture, and the chance to make a real impact.
If you thrive in a fast-paced setting, enjoy problem-solving, and have a knack for technology, we want to hear from you! Apply today and take the next step in your IT career with Strategic Networks Inc.
Responsibility
- Provide on-site and remote technical support to end-users, troubleshooting hardware, software, and network issues.
- Install, configure, and maintain computer systems, printers, and other IT equipment.
- Respond to IT support tickets and resolve issues in a timely and efficient manner.
- Assist in setting up and maintaining user accounts, permissions, and access controls.
- Conduct regular system checks and perform preventive maintenance to ensure optimal performance.
- Collaborate with the IT team to escalate complex issues and implement solutions.
- Document technical issues, solutions, and procedures for future reference.
- Provide training and guidance to end-users on IT best practices and new technologies.
Qualifications
- Minimum of 2 years of experience in IT support or a related field.
- Strong knowledge of Windows and macOS operating systems.
- Experience with troubleshooting hardware, software, and network issues.
- Familiarity with Active Directory, Office 365, and other common IT tools.
- Excellent communication and customer service skills.
- Ability to work independently and as part of a team.
- Relevant certifications (e.g., CompTIA A+, Microsoft Certified) are a plus.
- Willingness to travel to client sites as needed.