job description
Are you a relationship-driven professional with a passion for sales and client success? VA Masters is seeking a dynamic Internal Account Manager to join our growing team in Bali, Indonesia. In this role, you’ll be the bridge between our clients and internal teams, ensuring seamless communication, satisfaction, and long-term partnerships. If you thrive in a fast-paced environment and love turning challenges into opportunities, this is your chance to shine!
As an Internal Account Manager, you’ll play a pivotal role in nurturing client relationships, driving revenue growth, and collaborating with cross-functional teams to deliver exceptional service. This is a full-time, remote position based in Bali, offering flexibility, competitive compensation, and the opportunity to work with a diverse portfolio of clients. Whether you're in Canggu, Ubud, Denpasar, or Kuta, we want you on our team!
At VA Masters, we value proactive problem-solvers, clear communicators, and professionals who take ownership of their work. If you’re ready to take your career to the next level while enjoying Bali’s vibrant culture, apply today and let’s grow together!
Responsibility
- Serve as the primary point of contact for assigned client accounts, ensuring their needs are met and expectations exceeded.
- Develop and maintain strong, long-lasting client relationships through regular check-ins, proactive communication, and strategic account planning.
- Collaborate with sales, marketing, and operations teams to identify upsell and cross-sell opportunities, driving revenue growth.
- Monitor account performance, track KPIs, and provide detailed reports to management on client health, satisfaction, and retention.
- Resolve client issues and escalations efficiently, ensuring timely and effective solutions to maintain trust and loyalty.
- Work closely with internal teams to ensure seamless service delivery, from onboarding to ongoing support.
- Stay updated on industry trends, competitor activities, and client needs to provide strategic recommendations.
- Conduct regular business reviews with clients to assess satisfaction, gather feedback, and identify areas for improvement.
Qualifications
- Proven experience as an Account Manager, Client Success Manager, or Sales Representative in a B2B or service-based industry.
- Exceptional communication and interpersonal skills, with the ability to build rapport and trust with clients and internal teams.
- Strong organizational and time-management skills, with the ability to prioritize tasks in a fast-paced environment.
- Proactive and results-driven mindset, with a focus on achieving and exceeding targets.
- Proficiency in CRM tools (e.g., HubSpot, Salesforce) and Microsoft Office/Google Workspace.
- Ability to work independently and remotely while maintaining high levels of productivity and accountability.
- Fluency in English (written and verbal) is required; additional languages are a plus.
- Experience in the outsourcing, virtual assistance, or digital services industry is highly desirable.