job description
Join Jakarta Kyoai Medical Center as a Front Office Staff and become the welcoming face of our premium healthcare facility in Bali. In this pivotal role, you will ensure every patient and visitor receives exceptional, professional, and compassionate service from the moment they step through our doors.
As part of our dynamic team, you will manage front desk operations, coordinate appointments, and provide administrative support to enhance patient experience. Your ability to communicate clearly, multitask efficiently, and maintain a calm demeanor under pressure will be key to our mission of delivering world-class healthcare with a personal touch.
This is an exciting opportunity for customer-service-oriented professionals to grow in a fast-paced, rewarding environment while contributing to the well-being of our community. If you thrive in a role that blends hospitality with healthcare, we’d love to hear from you!
Responsibility
- Greet and assist patients, visitors, and staff with a professional and friendly demeanor.
- Manage front desk operations, including check-ins, check-outs, and appointment scheduling using digital systems.
- Handle incoming calls, emails, and inquiries, providing accurate and timely information.
- Maintain organized and up-to-date patient records, ensuring confidentiality and compliance with healthcare regulations.
- Coordinate with medical and administrative teams to streamline patient flow and minimize wait times.
- Process payments, insurance claims, and billing inquiries with precision and transparency.
- Resolve patient concerns or complaints diplomatically and escalate issues as needed.
- Uphold a clean, welcoming, and efficient reception area at all times.
Qualifications
- Minimum Diploma or Bachelor’s degree in Hospitality, Business Administration, or a related field.
- Proven experience (1+ years) in front office, customer service, or healthcare administration.
- Fluent in English and Indonesian (written and verbal); additional languages are a plus.
- Strong organizational, communication, and interpersonal skills.
- Proficiency in MS Office, Google Workspace, and healthcare management software.
- Ability to work flexible hours, including weekends or holidays, as required.
- A compassionate, patient-centered approach with a keen eye for detail.
- Knowledge of medical terminology and basic administrative procedures is advantageous.