job description
Join Prime Restore as a Front Desk Representative in the vibrant heart of Bali! This is your opportunity to be the welcoming face of our company, delivering exceptional customer service while supporting our administrative operations. Based in one of Bali’s most dynamic areas—Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, Kuta, or Badung—you’ll play a pivotal role in ensuring smooth client interactions, managing appointments, and maintaining organized workflows.
At Prime Restore, we value professionalism, efficiency, and a customer-first mindset. If you thrive in a fast-paced environment, enjoy engaging with people, and take pride in keeping operations running seamlessly, this role is perfect for you. We offer a competitive salary, a collaborative work culture, and the chance to grow within a forward-thinking organization.
Apply today and become part of a team that’s redefining service excellence in Bali!
Responsibility
- Greet and assist customers with professionalism and warmth, ensuring a positive first impression.
- Manage walk-in inquiries, phone calls, and emails, providing accurate and timely responses.
- Schedule and confirm customer appointments, coordinating with internal teams as needed.
- Organize and maintain job orders, ensuring all documentation is complete and up-to-date.
- Handle administrative tasks such as filing, data entry, and maintaining front desk supplies.
- Resolve customer concerns or escalate issues to the appropriate department with clear communication.
- Collaborate with team members to streamline front desk operations and improve efficiency.
- Uphold company policies and standards for customer service, confidentiality, and professionalism.
Qualifications
- Proven experience in a front desk, receptionist, or customer service role (minimum 1 year preferred).
- Excellent verbal and written communication skills in English; proficiency in Indonesian is a plus.
- Strong organizational and multitasking abilities with keen attention to detail.
- Proficiency in Microsoft Office (Word, Excel) and basic office equipment (e.g., printers, phones).
- Friendly, approachable demeanor with a problem-solving attitude.
- Ability to work independently and as part of a team in a fast-paced environment.
- High school diploma or equivalent; additional certifications in administration or customer service are advantageous.
- Familiarity with CRM or booking systems is a bonus.