job description
Are you a digital-savvy professional with a passion for e-commerce and marketplace optimization? Our client, a dynamic company in Bali, is seeking a motivated E-Commerce Marketplace Administrator to manage and enhance their online sales channels. This is a fantastic opportunity to grow your career in a fast-paced, innovative environment while enjoying the vibrant lifestyle of Bali.
In this role, you will oversee the day-to-day operations of our marketplace platforms, ensuring seamless product listings, inventory management, and customer engagement. Your expertise will drive sales growth, improve visibility, and optimize the overall shopping experience. With a competitive salary, health insurance, and career development opportunities, this position offers both professional fulfillment and work-life balance in one of the world’s most sought-after destinations.
Join us and be part of a team that values creativity, efficiency, and results. Whether you're based in Canggu, Ubud, Denpasar, or any other part of Bali, this role offers the flexibility to thrive in a remote or hybrid setup.
Responsibility
- Manage and update product listings across multiple e-commerce platforms (e.g., Tokopedia, Shopee, Bukalapak, Lazada) to ensure accuracy, attractiveness, and SEO optimization.
- Monitor inventory levels, coordinate with suppliers, and ensure timely restocking to prevent stockouts or overstocking.
- Analyze sales performance, customer feedback, and market trends to identify opportunities for growth and improvement.
- Optimize product descriptions, images, and pricing strategies to enhance visibility and conversion rates.
- Handle customer inquiries, complaints, and returns professionally to maintain high satisfaction and trust.
- Collaborate with marketing teams to develop and execute promotional campaigns, discounts, and bundles to boost sales.
- Track KPIs such as conversion rates, click-through rates, and revenue, and prepare regular reports for management.
- Stay updated on e-commerce trends, platform algorithm changes, and competitor activities to maintain a competitive edge.
Qualifications
- Minimum 1-2 years of experience in e-commerce, marketplace management, or digital marketing, preferably in a similar role.
- Proficient in using e-commerce platforms (Tokopedia, Shopee, Bukalapak, Lazada, etc.) and tools like Google Analytics, Excel, or inventory management software.
- Strong understanding of SEO principles and how to apply them to product listings and marketplace content.
- Excellent written and verbal communication skills in English and Indonesian to engage with customers and stakeholders effectively.
- Detail-oriented with strong organizational and time-management skills to handle multiple tasks in a fast-paced environment.
- Analytical mindset with the ability to interpret data and make data-driven decisions to improve performance.
- Creative problem-solving skills and a proactive approach to identifying and resolving issues.
- Familiarity with basic graphic design tools (e.g., Canva, Photoshop) is a plus for enhancing product visuals.