job description
Join Xurpas Inc. as a DocuSign Support Engineer and become a key player in delivering seamless digital transaction solutions. This fully remote role offers a night shift schedule, allowing you to work from the comfort of your home in Bali while supporting global clients. As a DocuSign Support Engineer, you will troubleshoot technical issues, provide expert guidance, and ensure smooth integration of DocuSign solutions for businesses worldwide.
This is a fantastic opportunity for tech-savvy professionals who thrive in a dynamic, remote work environment. If you have a passion for customer support, technical problem-solving, and digital document management, we want you on our team!
Responsibility
- Provide technical support for DocuSign users, resolving issues related to e-signatures, document workflows, and API integrations.
- Troubleshoot and diagnose software and system-related problems, ensuring minimal downtime for clients.
- Collaborate with cross-functional teams to escalate and resolve complex technical issues.
- Assist in the onboarding and training of new DocuSign users, ensuring smooth adoption of the platform.
- Monitor system performance and report anomalies to the development team.
- Document technical issues, solutions, and best practices for future reference.
- Stay updated with the latest DocuSign features and industry trends to provide accurate support.
- Work closely with customers to gather feedback and improve the user experience.
Qualifications
- Bachelor’s degree in Computer Science, Information Technology, or a related field.
- Proven experience in technical support, preferably with SaaS or cloud-based applications.
- Strong understanding of digital document management and e-signature solutions.
- Excellent problem-solving and analytical skills.
- Ability to work independently in a remote setting during night shifts.
- Strong communication skills, both written and verbal, in English.
- Familiarity with API integrations and basic scripting is a plus.
- Customer-focused mindset with a passion for delivering exceptional service.