job description
Join Standard Chartered, a leading international banking group, as our Director of Wealth Engagement Journeys and Analytics and play a pivotal role in shaping the future of digital wealth management. Based in the vibrant tech hub of Bali, Indonesia, youâll lead a transformative initiative to redefine how high-net-worth clients interact with wealth services through data-driven, personalized digital experiences.
In this high-impact role, youâll bridge the gap between analytics, digital innovation, and client engagement, driving a seamless, omnichannel journey that enhances satisfaction, retention, and revenue growth. Youâll collaborate with cross-functional teamsâincluding product, marketing, data science, and UXâto design and optimize end-to-end client journeys, leveraging advanced analytics, AI, and behavioral insights to deliver hyper-personalized experiences at scale.
This is an unparalleled opportunity to lead a strategic function in one of the worldâs most dynamic financial institutions while enjoying the work-life balance and creative energy of Bali. If youâre a visionary leader with a passion for data, digital transformation, and client-centric innovation, we want you on our team.
Why Standard Chartered?
- Global impact with a local footprint in Asia, Africa, and the Middle East
- Cutting-edge tech stack and data infrastructure
- Flexible remote work policy with a focus on results
- Opportunities for professional growth and leadership development
- Competitive compensation, including performance bonuses and benefits
Responsibility
- Lead the design and execution of data-driven wealth engagement journeys, ensuring seamless, personalized experiences across digital and traditional channels.
- Develop and implement advanced analytics frameworks to measure client behavior, predict needs, and optimize engagement strategies.
- Collaborate with product and UX teams to create intuitive, AI-powered digital tools that enhance client satisfaction and drive revenue growth.
- Drive cross-functional alignment between analytics, marketing, and wealth management teams to ensure cohesive, client-centric strategies.
- Leverage predictive modeling and machine learning to identify high-value client segments and tailor engagement tactics.
- Monitor and report on KPIs related to client engagement, retention, and digital adoption, providing actionable insights to senior leadership.
- Stay ahead of industry trends in fintech, digital banking, and wealth management, integrating best practices into Standard Charteredâs strategy.
- Mentor and lead a high-performing team of analysts, data scientists, and digital strategists to foster innovation and excellence.
Qualifications
- 10+ years of experience in wealth management, digital banking, or financial services, with at least 5 years in a leadership role.
- Proven track record in designing and optimizing client engagement journeys using data analytics and digital tools.
- Expertise in advanced analytics, predictive modeling, and AI-driven personalization (e.g., Python, R, SQL, or similar tools).
- Strong understanding of UX/UI principles and how they apply to digital wealth management platforms.
- Experience leading cross-functional teams and driving alignment between analytics, product, and business stakeholders.
- Familiarity with regulatory requirements in wealth management and digital banking (e.g., KYC, AML, data privacy).
- Exceptional communication and storytelling skills, with the ability to translate complex data insights into actionable strategies.
- Bachelorâs degree in Finance, Economics, Data Science, or a related field; MBA or advanced degree preferred.