job description
Join ALTY Hospital as a Telephone Operator in beautiful Bali and become the first point of contact for patients, visitors, and healthcare professionals. This role is vital in ensuring seamless communication, delivering exceptional customer service, and maintaining the hospitalâs reputation for excellence.
As a Telephone Operator, you will handle a high volume of incoming and outgoing calls, manage appointments, address inquiries, and provide administrative support with professionalism and empathy. Your ability to multitask, remain calm under pressure, and communicate clearly will directly impact patient satisfaction and operational efficiency.
Bali offers a unique work-life balance, combining a rewarding career in healthcare with the opportunity to live in one of the worldâs most sought-after destinations. Whether youâre assisting with emergency calls or coordinating schedules, your role will be integral to the smooth functioning of our hospital.
Responsibility
- Answer, screen, and forward incoming calls in a professional and courteous manner.
- Handle patient inquiries, complaints, and requests with empathy and efficiency.
- Schedule, confirm, and reschedule appointments for patients and medical staff.
- Provide accurate information about hospital services, departments, and policies.
- Maintain detailed call logs and update patient records in the hospitalâs database.
- Assist with administrative tasks, including faxing, emailing, and data entry.
- Coordinate with medical and non-medical staff to ensure timely communication.
- Operate multi-line telephone systems and other office equipment as required.
Qualifications
- Proven experience as a Telephone Operator, Receptionist, or in a customer service role, preferably in healthcare.
- Excellent verbal and written communication skills in English (additional languages are a plus).
- Strong organizational and multitasking abilities with attention to detail.
- Proficiency in using telephone systems, Microsoft Office, and basic database management.
- High school diploma or equivalent; additional certification in customer service is advantageous.
- Ability to work flexible hours, including evenings, weekends, or holidays as needed.
- Compassionate and patient-centered approach with a problem-solving mindset.
- Familiarity with medical terminology is a plus but not required.