job description
Are you a travel enthusiast with a passion for helping others? XMCBPO is looking for 30 energetic and customer-focused individuals to join our growing team in Cebu! As a Customer Service Representative for our Travel Account, you will be the voice of our brand, ensuring that our travelers have seamless and unforgettable experiences.
We provide a supportive, fast-paced, and fun work environment where your growth is our priority. Whether you are an experienced BPO professional or a fresh graduate looking to jumpstart your career in the customer experience industry, we offer comprehensive training to help you succeed. Join us and be part of a company that values its employees and offers competitive compensation packages.
Responsibility
- Handle inbound and outbound customer inquiries via phone, email, and chat regarding travel bookings, flight changes, and itinerary updates.
- Provide expert advice and solutions for travel-related concerns, including cancellations, re-bookings, and hotel accommodations.
- Maintain a high level of customer satisfaction by resolving issues promptly and professionally.
- Navigate multiple internal systems and travel databases to provide accurate, real-time information to clients.
- Collaborate with internal teams to escalate complex issues and ensure timely follow-ups.
- Adhere to quality assurance standards, compliance protocols, and key performance indicators (KPIs).
- Contribute to a positive team environment by sharing knowledge and participating in team meetings.
Qualifications
- Senior High School graduate or College level/graduate of any course.
- Excellent verbal and written communication skills in English.
- Previous experience in a BPO or travel-related industry is a plus but not required.
- Strong computer literacy and ability to navigate multiple browser tabs efficiently.
- Customer-centric mindset with a high degree of patience and empathy.
- Willingness to work on shifting schedules, including holidays and weekends.
- Must be able to start immediately and work on-site in Cebu City.