job description
Join Dr Chong Clinic, a leading healthcare provider, as a Customer Service Representative in beautiful Bali. This role offers a unique opportunity to deliver service excellence in a dynamic, patient-centered environment. Enjoy competitive rewards, professional growth, and the chance to make a meaningful impact in the healthcare industry.
As a Customer Service Representative, you will be the first point of contact for patients, ensuring a seamless and positive experience. Your role is crucial in maintaining the clinic’s reputation for exceptional care and efficiency. If you are passionate about customer service and thrive in a fast-paced setting, this is the perfect role for you.
Dr Chong Clinic values its employees and offers a supportive work environment, ongoing training, and opportunities for career advancement. Located in the vibrant regions of Bali, this position combines professional fulfillment with the lifestyle benefits of living in one of the world’s most sought-after destinations.
Responsibility
- Provide exceptional customer service to patients, addressing inquiries and concerns with professionalism and empathy.
- Manage appointment scheduling, confirmations, and reminders to ensure smooth clinic operations.
- Handle patient registrations, medical records, and billing inquiries with accuracy and confidentiality.
- Collaborate with medical staff to coordinate patient care and follow-up appointments.
- Resolve complaints and issues promptly, ensuring patient satisfaction and retention.
- Maintain up-to-date knowledge of clinic services, policies, and procedures.
- Assist in administrative tasks, including data entry, filing, and report generation.
- Promote a positive and welcoming atmosphere for patients and visitors.
Qualifications
- Minimum of 1-2 years of experience in customer service, preferably in healthcare or a related field.
- Excellent communication skills in English; proficiency in Bahasa Indonesia is a plus.
- Strong interpersonal skills with a patient-centered approach.
- Ability to multitask and work efficiently in a fast-paced environment.
- Proficiency in using computer systems, including MS Office and clinic management software.
- High school diploma or equivalent; additional certification in customer service or healthcare is advantageous.
- Detail-oriented with a commitment to accuracy and confidentiality.
- Positive attitude, adaptability, and a willingness to learn.