job description
Join Intelegencia, a leading provider of customer service solutions, as a Customer Service Representative (Night Shift) in the vibrant and culturally rich island of Bali! This onsite role offers a unique opportunity to work in a dynamic environment while enjoying the beauty and lifestyle that Bali has to offer.
As a Customer Service Representative, you will be the voice of our company, ensuring that our customers receive exceptional support and service. You will handle inquiries, resolve issues, and provide solutions with a focus on customer satisfaction. This role is perfect for individuals who are passionate about helping others, possess strong communication skills, and thrive in a fast-paced environment.
Working the night shift comes with its own set of advantages, including a quieter work environment and the opportunity to explore Bali during the day. Plus, you’ll be part of a supportive team that values collaboration and professional growth.
If you are looking for a rewarding career in customer service with the added benefit of living in one of the world’s most sought-after destinations, apply now and take the first step toward an exciting new chapter with Intelegencia!
Responsibility
- Respond to customer inquiries via phone, email, and chat in a professional and timely manner.
- Resolve customer issues and complaints with empathy and efficiency, ensuring a positive experience.
- Maintain a thorough understanding of company products, services, and policies to provide accurate information.
- Document customer interactions, transactions, and feedback in the company’s CRM system.
- Collaborate with team members to escalate complex issues and ensure timely resolution.
- Meet and exceed performance metrics, including response time, resolution rate, and customer satisfaction scores.
- Adhere to company guidelines and procedures while maintaining a high standard of professionalism.
- Participate in training and development programs to enhance skills and knowledge.
Qualifications
- Minimum of 1 year of experience in customer service, call center, or a related field.
- Excellent communication skills in English, both written and verbal.
- Strong problem-solving abilities and a customer-focused mindset.
- Ability to work effectively in a night shift schedule (flexibility is a plus).
- Proficiency in using computers, CRM software, and Microsoft Office applications.
- High school diploma or equivalent; additional certifications in customer service are a plus.
- Ability to multitask and manage time effectively in a fast-paced environment.
- Positive attitude, adaptability, and a team-player mentality.