job description
Join Infomedia Nusantara as a Customer Service Representative (CSR) for our GraPARI outlets in Bali! This is a fantastic opportunity to be the face of our brand, delivering exceptional service to customers while working in a dynamic and supportive environment. As a CSR, you will play a pivotal role in identifying customer needs, resolving inquiries, and ensuring a seamless experience at our GraPARI centers.
Based in the vibrant regions of Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, Kuta, or Badung, you will have the chance to engage with diverse customers, leverage cutting-edge applications, and contribute to the success of one of Indonesia’s leading telecommunication service providers. If you are passionate about customer service, thrive in fast-paced settings, and enjoy problem-solving, this contract role is perfect for you!
At Infomedia Nusantara, we value professionalism, teamwork, and a customer-first mindset. We offer competitive compensation, comprehensive training, and opportunities for career growth within our expanding network.
Responsibility
- Provide exceptional customer service by greeting and assisting visitors at GraPARI outlets with professionalism and courtesy.
- Identify and document customer needs, inquiries, or issues using designated applications and tools.
- Resolve customer complaints or escalate complex cases to the appropriate department while ensuring follow-up.
- Promote company products, services, and promotions to customers, enhancing their overall experience.
- Maintain accurate records of customer interactions, transactions, and feedback in the system.
- Collaborate with team members to ensure smooth operations and adherence to company policies and procedures.
- Stay updated on product knowledge, company policies, and industry trends to provide accurate information to customers.
- Uphold a clean, organized, and welcoming environment at the GraPARI outlet.
Qualifications
- Minimum high school diploma or equivalent; a bachelor’s degree in Marketing, Communications, or a related field is a plus.
- Proven experience in customer service, retail, or a similar role is preferred.
- Excellent communication and interpersonal skills, with fluency in both English and Bahasa Indonesia.
- Strong problem-solving abilities and a customer-centric approach.
- Proficiency in using computers and applications for data entry and customer management.
- Ability to work in shifts, including weekends and holidays, as required.
- Highly organized, detail-oriented, and able to multitask in a fast-paced environment.
- A positive attitude, team player mentality, and a passion for delivering outstanding service.