job description
Are you looking to launch your career in the BPO industry? Nezda Technologies is currently seeking highly motivated Customer Service Representatives to join our growing team in Bridgetowne, Quezon City. This is a perfect opportunity for fresh graduates and career shifters looking for a supportive environment, competitive compensation, and a clear path for professional growth.
As a Customer Service Representative, you will be the voice of our brand, providing world-class assistance to our international clients. We value talent and dedication; therefore, we provide comprehensive training programs to ensure your success, even if you are new to the call center environment. Enjoy a total salary package of up to P21,000, complemented by excellent benefits including 13th and 14th-month pay and immediate HMO coverage starting on Day 1.
Responsibility
- Manage inbound customer inquiries through phone, email, and chat support channels.
- Provide accurate and efficient information regarding client products and services.
- Resolve customer issues with empathy, professionalism, and a focus on first-contact resolution.
- Document customer interactions clearly and concisely in the internal database.
- Collaborate with team leads and peers to meet and exceed key performance indicators (KPIs).
- Maintain a high level of customer satisfaction by delivering exceptional service standards.
- Participate in ongoing training sessions to stay updated on product knowledge and system tools.
Qualifications
- Open to fresh graduates and those with no prior BPO experience (Newbies are encouraged to apply!).
- Excellent verbal and written English communication skills.
- Strong interpersonal skills and the ability to build rapport with diverse customers.
- Basic computer navigation skills and the ability to multitask effectively.
- Flexible and willing to work in shifting schedules, including night shifts.
- Reliable, professional, and possesses a strong work ethic.
- Must be able to work on-site at our Bridgetowne office location.