job description
Join Probe CX as a Customer Service Representative in beautiful Bali! No prior BPO experience? No problem! We’re looking for enthusiastic individuals to provide exceptional customer support in a dynamic, day-shift role with weekends off.
As part of our team, you’ll enjoy a supportive work environment, competitive compensation, and the opportunity to grow your career in customer service. Whether you're based in Canggu, Ubud, Denpasar, or any other part of Bali, this role offers flexibility and a great work-life balance.
If you’re passionate about helping others and thrive in a collaborative setting, we’d love to hear from you!
Responsibility
- Handle inbound and outbound customer inquiries via phone, email, and chat.
- Provide accurate and timely solutions to customer issues while maintaining a professional demeanor.
- Document customer interactions and updates in the CRM system.
- Collaborate with team members to improve customer service processes.
- Meet and exceed performance metrics, including response time and customer satisfaction scores.
- Stay updated on product knowledge and company policies to assist customers effectively.
- Escalate complex issues to the appropriate department when necessary.
- Maintain a positive and empathetic attitude in all customer interactions.
Qualifications
- High school diploma or equivalent; higher education is a plus.
- Excellent verbal and written communication skills in English.
- Strong problem-solving and multitasking abilities.
- Basic computer skills and familiarity with CRM software.
- Ability to work independently and as part of a team.
- No prior BPO experience required; training will be provided.
- Reliable internet connection for remote work (if applicable).
- Willingness to work in a day-shift schedule with weekends off.