job description
Join Johnson Controls as a Customer Service Engineer in the heart of Bali and play a pivotal role in elevating customer satisfaction while driving sales growth. This dynamic position combines technical expertise with exceptional client engagement to deliver world-class solutions in the manufacturing, transport, and logistics sectors.
As a trusted advisor, you will troubleshoot complex technical issues, provide innovative product recommendations, and ensure seamless service delivery. Your ability to build strong relationships and understand client needs will directly contribute to meeting and exceeding sales targets while enhancing the customer experience.
Based in Baliâs vibrant business hubsâCanggu, Ubud, Denpasar, Jimbaran, Nusa Dua, Kuta, or Badungâyouâll collaborate with a global team to deliver cutting-edge solutions that empower businesses to thrive. If youâre a problem-solver with a passion for technology and customer success, this is your opportunity to make an impact with a Fortune 500 industry leader.
Responsibility
- Provide technical support and troubleshooting for Johnson Controlsâ products and systems, ensuring minimal downtime for clients.
- Develop and maintain strong customer relationships through proactive communication and tailored solutions.
- Collaborate with sales teams to identify upsell and cross-sell opportunities, contributing to revenue growth.
- Conduct on-site or remote diagnostics to resolve technical issues efficiently and effectively.
- Deliver product training and demonstrations to clients and internal teams to enhance product adoption.
- Document all customer interactions, technical issues, and resolutions in CRM systems for continuous improvement.
- Stay updated on industry trends and product advancements to provide accurate and innovative solutions.
- Ensure compliance with company policies, safety standards, and service-level agreements (SLAs).
Qualifications
- Bachelorâs degree in Engineering, Technical Support, or a related field; equivalent experience may be considered.
- Minimum 3+ years of experience in customer service, technical support, or sales engineering, preferably in manufacturing, logistics, or industrial automation.
- Strong problem-solving and analytical skills with the ability to diagnose and resolve technical issues.
- Excellent communication and interpersonal skills to build rapport with clients and internal stakeholders.
- Proficiency in CRM software (e.g., Salesforce, SAP) and Microsoft Office Suite.
- Familiarity with HVAC, building automation, or industrial control systems is a plus.
- Ability to work independently and in a team, with a customer-first mindset.
- Fluency in English; additional languages (e.g., Indonesian) are advantageous.