job description
Join One Third Consulting Abroad as a Customer Relationship Management (CRM) Specialist in the vibrant heart of Bali! This is your opportunity to drive customer satisfaction, foster long-term relationships, and contribute to business growth through strategic upselling and cross-selling initiatives.
In this dynamic role, you will serve as the bridge between our clients and our brand, ensuring seamless communication, personalized service, and proactive engagement. Your ability to understand customer needs and deliver tailored solutions will play a pivotal role in enhancing loyalty and maximizing revenue opportunities.
Based in Canggu, Bali, you’ll work in a collaborative, international environment where innovation and customer-centric strategies are at the core of our operations. Whether you're resolving inquiries, identifying sales opportunities, or analyzing customer data, your contributions will directly impact our success in the competitive market of Marketing & Communications.
Responsibility
- Manage and nurture customer relationships through proactive communication via email, phone, and CRM platforms.
- Identify and capitalize on upselling and cross-selling opportunities to drive revenue growth.
- Resolve customer inquiries, complaints, and requests efficiently while maintaining a high level of professionalism.
- Collaborate with sales and marketing teams to align CRM strategies with broader business objectives.
- Maintain accurate and up-to-date customer records in the CRM system, ensuring data integrity and accessibility.
- Develop and implement customer retention strategies to reduce churn and increase lifetime value.
- Analyze customer feedback and behavior to recommend improvements in products, services, or processes.
- Prepare regular reports on CRM performance, including metrics such as customer satisfaction, conversion rates, and sales growth.
Qualifications
- Bachelor’s degree in Business Administration, Marketing, Communications, or a related field.
- Proven experience (1-3 years) in customer service, sales, or CRM roles, preferably in a consulting or international environment.
- Strong interpersonal and communication skills, with fluency in English (additional languages are a plus).
- Proficiency in CRM software (e.g., Salesforce, HubSpot, Zoho) and Microsoft Office Suite.
- Analytical mindset with the ability to interpret data and generate actionable insights.
- Self-motivated, detail-oriented, and able to work independently as well as part of a team.
- Passion for delivering exceptional customer experiences and building long-term relationships.
- Familiarity with digital marketing tools and strategies is an advantage.