job description
Join Intiniaga Sukses Abadi as a Customer Relations Specialist and become a key player in shaping exceptional customer experiences in Bali’s dynamic retail landscape. This role offers a unique opportunity to develop your skills in a fast-paced environment while contributing to the growth of a reputable company. With continuous training and career development programs, you’ll be empowered to excel in customer engagement, problem-solving, and relationship management.
Based in the vibrant community of Canggu, Bali, you’ll work in a collaborative setting that values innovation, professionalism, and customer satisfaction. Whether you’re assisting clients, resolving inquiries, or fostering long-term relationships, your role will directly impact the company’s success and reputation.
If you’re passionate about delivering outstanding service and thrive in a customer-centric environment, this is your chance to grow with a company that invests in its people. Apply now and take the next step in your career!
Responsibility
- Serve as the primary point of contact for customer inquiries, ensuring timely and professional responses.
- Build and maintain strong relationships with clients to enhance satisfaction and loyalty.
- Resolve customer complaints and issues efficiently, escalating when necessary to ensure resolution.
- Collaborate with internal teams to improve customer service processes and implement best practices.
- Conduct follow-ups with customers to gather feedback and identify opportunities for improvement.
- Maintain accurate records of customer interactions and transactions in the company’s CRM system.
- Assist in the development and execution of customer retention strategies.
- Stay updated on product knowledge and company policies to provide accurate information to customers.
Qualifications
- Minimum of 1 year of experience in customer service, retail, or a related field.
- Excellent communication and interpersonal skills, with fluency in English and Bahasa Indonesia.
- Strong problem-solving abilities and a customer-first mindset.
- Proficiency in using CRM software and Microsoft Office tools.
- Ability to work independently and as part of a team in a fast-paced environment.
- High school diploma or equivalent; a bachelor’s degree in Business, Communications, or a related field is a plus.
- Strong organizational skills with attention to detail.
- Willingness to learn and adapt to new processes and technologies.