job description
Join Telagamas Motors Sdn. Bhd., an authorized distributor of Toyota, as a Customer Relations Executive (CRE) in the vibrant heart of Badung, Bali. This is a unique opportunity to represent one of the world’s most trusted automotive brands while delivering exceptional customer service in a dynamic, fast-paced environment.
As a CRE, you will serve as the primary point of contact for Toyota customers, ensuring their inquiries, concerns, and feedback are addressed with professionalism and care. Your role will be pivotal in maintaining Toyota’s reputation for reliability, innovation, and customer satisfaction. Whether you’re resolving issues, providing product information, or facilitating seamless after-sales support, your contributions will directly impact customer loyalty and brand growth.
Based in Badung, you’ll work in a collaborative team environment with opportunities for career advancement within the automotive industry. If you’re passionate about customer service, have a knack for problem-solving, and thrive in a customer-centric role, we’d love to hear from you!
Responsibility
- Serve as the first point of contact for Toyota customers via phone, email, and in-person interactions, providing timely and accurate responses to inquiries.
- Handle customer complaints, escalations, and feedback with empathy and professionalism, ensuring resolution in alignment with company policies.
- Educate customers on Toyota vehicle features, warranties, maintenance schedules, and after-sales services.
- Collaborate with sales, service, and technical teams to ensure a seamless customer experience from purchase to post-purchase support.
- Maintain detailed records of customer interactions, transactions, and follow-ups using CRM systems.
- Proactively identify opportunities to enhance customer satisfaction and retention through personalized service.
- Stay updated on Toyota’s latest models, promotions, and industry trends to provide informed recommendations.
- Participate in training programs and team meetings to continuously improve service standards.
Qualifications
- Diploma or Bachelor’s degree in Business Administration, Marketing, Communications, or a related field.
- Minimum 2 years of experience in customer service, call center operations, or a similar role, preferably in the automotive industry.
- Excellent verbal and written communication skills in English; proficiency in Indonesian is a plus.
- Strong interpersonal skills with a customer-first mindset and the ability to handle high-pressure situations calmly.
- Proficiency in CRM software (e.g., Salesforce, HubSpot) and Microsoft Office Suite.
- Problem-solving aptitude with a focus on delivering solutions that exceed customer expectations.
- Ability to work flexible hours, including weekends and public holidays, as required.
- Passion for the automotive industry and a commitment to upholding Toyota’s brand values.