job description
Join Fingerspot as a Customer Care & Sales Officer in the heart of Bali! We’re looking for a dynamic and customer-focused professional to drive sales growth, enhance customer satisfaction, and represent our brand with excellence. This role is perfect for individuals who thrive in fast-paced environments, enjoy building relationships, and have a passion for delivering exceptional service.
As part of our team, you’ll play a key role in engaging with customers, understanding their needs, and providing tailored solutions. Your ability to communicate effectively, follow up diligently, and upsell products will directly contribute to our success in Bali’s competitive marketplace. Whether you’re assisting with inquiries, closing deals, or ensuring post-sale satisfaction, your work will make a tangible impact.
Bali offers a unique blend of work and lifestyle opportunities. If you’re a proactive, results-driven individual with a knack for sales and customer care, we’d love to hear from you!
Responsibility
- Provide exceptional customer service by addressing inquiries, resolving issues, and ensuring a positive experience.
- Actively follow up with potential and existing customers to nurture relationships and close sales.
- Identify upselling and cross-selling opportunities to maximize revenue and customer value.
- Deliver compelling product presentations and demonstrations to highlight features and benefits.
- Maintain accurate records of customer interactions, sales activities, and follow-ups in CRM systems.
- Collaborate with the marketing and product teams to stay updated on promotions, new offerings, and marketplace trends.
- Handle after-sales support, including order tracking, delivery confirmation, and post-purchase assistance.
- Achieve and exceed monthly sales targets while maintaining high customer satisfaction ratings.
Qualifications
- Minimum education: SMA/SMK (High School/Vocational School) or equivalent.
- Proven experience in sales, customer service, or a related field (preferably in e-commerce or marketplace environments).
- Excellent communication and interpersonal skills, with fluency in English and Bahasa Indonesia.
- Strong ability to build rapport, negotiate, and persuade customers effectively.
- Responsive, detail-oriented, and capable of managing multiple tasks in a fast-paced setting.
- Familiarity with CRM tools, sales software, or marketplace platforms is a plus.
- Self-motivated, target-driven, and able to work independently as well as part of a team.
- Willingness to work in Bali (Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, Kuta, or Badung).